Supply Chain Executive

DSS Takara; New Delhi; On-site; INR 500,000 - 750,000; Full time

Job summary

DSS Takara is seeking a Supply Chain Executive to manage AR, collections, and warranty coordination in Delhi. The role collaborates with Sales, Service, Logistics, and Finance to ensure accurate invoicing, timely payments, and smooth warranty processing.

Requirements include a Bachelor's degree in Commerce/Finance and 2–4 years in AR-related roles, with SAP and MS Excel proficiency. On-site position in Delhi with exposure to KPIs and process improvement.

Qualifications

• Bachelor’s degree in Commerce, Finance, Accounting, Business Administration, or related field.
• 2–4 years of experience in Accounts Receivable, Collections, Customer Service, Warranty Administration.
• Experience with ERP systems such as SAP and familiarity with pricing and invoicing processes.

Responsibilities

• Manage Accounts Receivable and collections workflows.
• Coordinate warranty repair and replacement with cross-functional teams.
• Apply customer payments and reconcile accounts.
• Prepare AR ageing and collection reports.
• Resolve invoice, payment, and warranty disputes with stakeholders.
• Maintain documentation for AR transactions and warranty cases.

Skills

Accounts Receivable

Collections

Customer Service

Analytical skills

Prioritization

Education

Bachelor's degree in Commerce/Finance/Accounting

Tools

SAP

G Suite

MS Excel

Job description

Position: Supply Chain Executive

1. Accounts Receivable Management

• Monitor customer accounts and outstanding receivables.
• Generate and distribute invoices, account statements, and collection reminders.
• Ensure accurate recording and reconciliation of customer payments.
• Maintain updated customer account records and payment history.

2. Collections & Credit Control

• Follow up with Sales & Service team/customers regarding overdue invoices through calls, emails, and meetings.
• Track collection commitments and ensure timely realisation of payments.
• Escalate long-outstanding accounts as per company policy.
• Conduct regular meetings with the Sales & Service team for collection support and dispute resolution.

3. Cash Application & Reconciliation

• Apply customer payments accurately against open invoices.
• Perform customer account reconciliations and investigate discrepancies.
• Resolve unapplied cash, deductions, short payments, and credit notes.
• Support month-end closing activities related to Accounts Receivable.

4. Warranty Repair & Replacement Coordination

• Manage warranty repair and replacement requests received from Sales & Service team/customers.
• Verify warranty eligibility and supporting documentation.
• Coordinate with Service, Logistics, Warehouse, and Vendors/OEMs to process repairs or replacements.
• Track warranty cases from initiation through closure.
• Ensure timely shipment of replacement products and return of defective units where applicable.
• Maintain warranty claim records and prepare periodic status reports.
• Follow up with customers regarding repair status and replacement timelines.
• Coordinate with Finance for warranty-related credit notes, billing adjustments, or claims recovery from suppliers.

5. Customer Dispute Resolution

• Investigate and resolve invoice, payment, and warranty-related disputes.
• Work closely with Sales, Service, Operations, and Logistics teams to provide timely resolutions.
• Maintain documentation and records for all customer disputes and warranty claims.

6. Reporting & Analysis

• Prepare AR Ageing Reports and Collection Reports.
• Track collection efficiency, overdue balances, and warranty claim status.
• Analyze trends in receivables, customer disputes, and warranty claims.
• Provide management with periodic dashboards and KPI reports.

7. Compliance & Documentation

• Maintain complete and accurate documentation for AR transactions and warranty cases.
• Ensure compliance with company policies and audit requirements.
• Support internal and external audits related to receivables and warranty claims.
• Assist in process improvement initiatives to enhance operational efficiency.

8. Additional KPI

• Update and maintain product pricing, discount structures, and commercial terms in SFDC and SAP as communicated by Principals/OEMs.
• Accuracy of pricing data maintained in SFDC and SAP.

Key Skills & Competencies

• Strong knowledge of Accounts Receivable and Collection processes.
• Experience in warranty repair and replacement coordination.
• Excellent communication, negotiation, and customer service skills.
• Strong analytical and problem-solving abilities.
• Ability to manage multiple priorities and meet deadlines.
• Close attention to detail and accuracy.

Technical Skills:

• Proficiency in G Suite/MS Excel (Pivot Tables, XLOOKUP/VLOOKUP, Reporting).
• Experience with ERP systems such as SAP
• Familiarity with SAP systems.

Educational Qualification

• Bachelor's degree in Commerce, Finance, Accounting, Business Administration, or related field.

Experience

• 2-4 years of experience in Accounts Receivable, Collections, Customer Service, Warranty Administration

Key Performance Indicators (KPIs)

• Days Sales Outstanding (DSO).
• Collection efficiency and overdue reduction.
• Accuracy of cash application and account reconciliations.
• Timely closure of warranty repair and replacement cases.
• Customer satisfaction and dispute resolution turnaround time.
• Accuracy and timeliness of AR and warranty reporting.
• Reduction in unresolved warranty claims and outstanding receivables.
• Support periodic audits and compliance reviews related to pricing updates.