Supervisor, Operations

ironmountain; India; On-site; INR 1,500,000 - 2,600,000; Full time

Job summary

Iron Mountain is seeking a proactive Assistant Manager (Supervisor) to lead the Records and Information Management (RIM) operations across 4-5 warehouse sites, ensuring strict adherence to processes and audit requirements.

You will manage a diverse team of Operations Executives and external vendors to deliver high-quality service, meet SLAs, and maintain strong client satisfaction.

The role emphasizes data-driven improvements using MIS and Google Sheets to optimize productivity and cost control.

Qualifications

• 10+ years of experience in team leadership, including 3–5 years across multiple sites.
• Strong knowledge of warehouse operations and RIM.
• Experience with MIS reporting and data-driven decision making.

Responsibilities

• Oversee RIM activities across 4–5 facilities while optimizing manpower to meet daily targets.
• Monitor KPIs and scorecards via MIS and Google Sheets to identify cost savings.
• Lead in-house staff and outsourced vendors to meet SLAs and TATs and resolve escalations.

Skills

Team leadership

Analytical thinking

Vendor management

Project management

Education

Bachelor's degree

MBA in Operations

Tools

Google Sheets

Management Information System (MIS)

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a proactive and assertive Assistant Manager (Supervisor) to join our Records and Information Management (RIM) team. In this role, you will be responsible for supervising and managing operations across 4-5 warehouse sites, ensuring absolute compliance with established processes and statutory audit requirements.

You will lead a diverse team of Operations Executives, driving a customer-oriented culture that prioritizes high-quality service delivery and operational excellence across multiple facilities.

What You'll Do

• Drive Multi-Site Operational Excellence: Oversee core Records and Information Management (RIM) activities-including retrieval, scanning, and racking-across 4-5 facilities while optimizing manpower to achieve daily productivity targets.
• Manage Performance and Reporting: Monitor Key Performance Indicators (KPIs) and facility scorecards by analyzing complex data through Management Information Systems (MIS) and Google Sheets to identify cost-reduction opportunities.
• Lead Team and Client Success: Direct a combined team of in-house staff and outsourced vendors to strictly maintain Service Level Agreements (SLAs) and Turnaround Times (TATs), while effectively resolving client escalations.

What You'll Bring

• 10+ years of experience in team leadership, with at least 3-5 years specifically managing multiple operational sites within the logistics or service industry.
• Strong knowledge of warehouse operations, Records and Information Management (RIM) specialization, and high proficiency in Google Sheets and Management Information System (MIS) reporting.
• Proven ability in analytical thinking, vendor management, and executing complex projects such as facility consolidations and migrations.
• A Graduate degree is required; a Master of Business Administration (MBA) in Operations is highly preferred.

Category: Operations Group