Supervisor Operations

Iron Mountain; Gurugram District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Iron Mountain in India seeks an Assistant Manager (Supervisor) to supervise operations across 4–5 warehouse sites within the Records and Information Management (RIM) team, ensuring compliance with processes and audits while driving service quality.

You will lead a diverse team of operations staff and vendors, optimize productivity, monitor KPIs and SLAs, and deliver data-driven improvements using MIS reporting and Google Sheets.

Qualifications

• 10+ years of experience leading teams, including multi-site operations.
• Strong knowledge of warehouse operations and RIM (Records & Information Management).
• Proficiency in MIS reporting and data analysis.
• MBA in Operations is highly preferred; a bachelor’s degree is required.

Responsibilities

• Oversee RIM activities across 4–5 facilities, ensuring process compliance and audit readiness.
• Monitor KPIs and SLAs; optimize manpower and productivity across sites.
• Lead in-house staff and vendors; resolve escalations and maintain service quality.

Skills

Leadership

Team management

Warehouse operations

MIS reporting

Google Sheets

Education

Bachelor's degree

MBA in Operations (preferred)

Tools

MS Excel

MIS tools

Job description

Job Description:

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking a proactive and assertive Assistant Manager (Supervisor) to join our Records and Information Management (RIM) team. In this role, you will be responsible for supervising and managing operations across 4–5 warehouse sites, ensuring absolute compliance with established processes and statutory audit requirements.

You will lead a diverse team of Operations Executives, driving a customer-oriented culture that prioritizes high-quality service delivery and operational excellence across multiple facilities.

What You’ll Do

In this role, you will:

• Drive Multi-Site Operational Excellence: Oversee core Records and Information Management (RIM) activities—including retrieval, scanning, and racking—across 4–5 facilities while optimizing manpower to achieve daily productivity targets.
• Manage Performance and Reporting: Monitor Key Performance Indicators (KPIs) and facility scorecards by analyzing complex data through Management Information Systems (MIS) and Google Sheets to identify cost-reduction opportunities.
• Lead Team and Client Success: Direct a combined team of in-house staff and outsourced vendors to strictly maintain Service Level Agreements (SLAs) and Turnaround Times (TATs), while effectively resolving client escalations.

What You’ll Bring

The ideal candidate will have:

• 10+ years of experience in team leadership, with at least 3–5 years specifically managing multiple operational sites within the logistics or service industry.
• Strong knowledge of warehouse operations, Records and Information Management (RIM) specialization, and high proficiency in Google Sheets and Management Information System (MIS) reporting.
• Proven ability in analytical thinking, vendor management, and executing complex projects such as facility consolidations and migrations.
• A Graduate degree is required; a Master of Business Administration (MBA) in Operations is highly preferred.

Category: Operations Group

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.

Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail]. See the Supplement to learn more about Equal Employment Opportunity.

Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.

To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE

Requisition: J0105477

Requirements: