Supervisor, Global Services I - PIA H&B

Paychex; Bengaluru; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

Paychex Bengaluru is seeking a senior operations leader to recruit, develop and manage a high-performing team delivering data-driven back-office services. You will oversee data audit, workflow design, and cross-functional collaboration to ensure quality service and compliance.

The role requires extensive experience in customer service leadership, strong communication skills, and a track record of process improvement in fast-paced environments.

Qualifications

• Minimum 8 years of experience in customer service.
• 4+ years of people leadership or team management responsibilities.
• Strong verbal, written, and listening communication skills.
• Analytical, problem-solving and critical-thinking abilities.
• Excellent interpersonal, coaching, collaboration and team-building skills.
• Ability to manage performance conversations, development planning and accountability.
• Promotes information sharing, process consistency and continuous improvement.
• Capable of handling multiple priorities in a fast-paced environment with accuracy and confidentiality.

Responsibilities

• Recruits, selects, hires and evaluates personnel to meet department and client needs; trains staff on policies and procedures.
• Supervises Back Office Operations to ensure accurate data audit, data entry, and reporting; establishes workflows for efficiency.
• Partners with leadership to communicate information and improve service; leads special projects and ensures issues are directed to the right team.

Skills

Customer service

People leadership

Communication skills

Analytical thinking

Collaboration

People management

Information sharing

Multitasking

Education

Graduate

Job description

About Us

Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a singleconnected HCM platform. As Paychex and Paycor come together, we're combining innovative technology, data-driven insights, AI, and human expertise to help organizations work smarter, support their people, and achieve better business outcomes. This is an exciting time to join our team as we continue to invest in innovation, simplify client experiences, and shape the future of work. At Paychex, you'll have the opportunity to grow your career, make a meaningful impact, and be part of something bigger as One Paychex.

Overview

Paychex is committed to the full utilization of all human resources and to a policy of equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis including, but not limited to, age, race, creed, color, national origin, citizenship, pregnancy, religion, sex, marital status, disability, genetic information, sexual orientation, gender identity, or veteran status.

Responsibilities

• Recruits, selects, hires and evaluates performance of personnel to ensure all department and internal client needs are handled appropriately. Trains administrative staff on operations policies, procedures, and associated equipment to ensure efficiency and accuracy. Counsels and develops staff for personal and corporate advancement through career development, training programs and other resources as required for professional advancement.
• Supervises Back Office Operations staff to ensure timely and accurate execution of data audit and data entry functions to allow front line and management staff to focus on quality service and business objectives. Establishes and manages workflows to ensure timely and accurate processing and efficiencies, reporting, ad-hoc research, pre-onboarding tasks, data entry, quality control, audit functions and other tasks completed to support business needs.
• Partners with leadership across supported business units to communicates pertinent information and identify opportunities to enhance service provided to supported business units. Participates in and leads special projects at the request of management to provide supported managers with more time and better information to make quality decisions. Ensures that specific issues are directed to the appropriate personnel in order to provide high quality service.
• Monitors internal audit and personal identifiable information (PII) compliance to minimize risk of information loss or misuse. Partners with leadership across business units to improve internal audit compliance, communicate pertinent information, and identify opportunities for efficiency and enhanced service. Acts as a subject matter expert in all internal audit procedures. Serves as a liaison between back office operations and Internal audit.

Qualifications

• More than 8 years of experience in customer service.
• More than 4 years of people leadership or team handling experience with responsibility for operational management, workflow oversight, or quality outcomes.
• Strong verbal, written, and listening skills with the ability to communicate clearly with team members, leaders, and cross-functional partners.
• Demonstrated analytical, problem-solving, and critical-thinking skills used to evaluate workflow trends, quality issues, audit findings, and operational risks.
• Effective interpersonal, coaching, collaboration, and team-building skills.
• Ability to lead and manage others through performance conversations, development planning, accountability, and change.
• Promotes information sharing, process consistency, compliance awareness, and continuous improvement.
• Demonstrated ability to manage multiple priorities in a fast-paced environment while maintaining accuracy, confidentiality, and service quality.

Education: Graduate

Live the Paychex Values

• Act with uncompromising integrity.
• Provide outstanding service and build trusted relationships.
• Drive innovation in our products and services and continually improve our processes.
• Work in partnership and support each other.
• Be personally accountable and deliver on commitments.
• Treat each other with respect and dignity.

Not sure if you meet every requirement?

At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us. Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.