Operations Manager

Paychex; Bengaluru; On-site; INR 1,500,000 - 2,000,000; Full time

Job summary

A leading human capital management solutions provider is seeking a talented HR-Talent Acquisition professional in Bengaluru, India. The role involves managing Global Services teams and driving transformation initiatives while ensuring effective service delivery. The ideal candidate will have over 12 years of experience in operations management, a track record of leading teams, and a strong understanding of operational efficiencies. This is a full-time position aimed at enhancing employee performance and fostering a positive work environment.

Qualifications

• 12+ years of experience in operations management, with proven expertise in leading large teams.
• 5+ years of relevant experience in a manager role required.
• Solid understanding of support services.

Responsibilities

• Lead the Global Services team for effective service delivery.
• Drive strategic transformation and champion automation solutions.
• Recruit, select, and develop high-performing talent.
• Evaluate performance and promote a cohesive culture.

Skills

Driving transformation and process enhancement initiatives

People management

Strategic transformation

Operational efficiencies

Education

Bachelor’s degree in business administration

Master's degree

Job description

HR-Talent Acquisition @Paychex: In-house, vendor, and campus recruitment for mid-level, lateral, and leadership hiring

About Organization

Paychex, Inc. (NASDAQ: PAYX) is a leading provider of integrated human capital management solutions for payroll, benefits, human resources, and insurance services. Industry expertise since 1971 (53 Years)

730,000+ clients in the U.S. and Northern Europe • Pays 1 in 12 U.S. private sector employees • Largest HR company for small to medium-sized businesses • Product development company having products for payroll, accounts, benefits, and HR

What we are Looking for

• 12+ Years of experience in Operations
• Established track record of successfully driving transformation and process enhancement initiatives
• Bachelor's Degree - Required
• Master's Degree Preferred
• 5+ years of relevant experience in a manager role - Required
• Who can lead Global Services Supervisors, Process Lead, Specialist (FTEs)
• Directly manage and support 3 to 4 Direct reports and Process Leads while overseeing 100+ frontline employees.

Job Description

Manages Global Services teams, including audit, data entry, reception, general administrative, project, and other Centralized Global Services teams whose duties range from general administrative assistance to providing support on client related activities. Actively participates in the creation and execution of Global Services operations and strategies in order to support innovation, continuous improvement and future growth of the company. Serve as a subject matter expert and key business partner to internal clients and key stakeholders on all Global Services related matters and creates operational efficiencies in providing Global Services support across all areas of responsibility.

Responsibilities

• Leads the Global Services team to ensure effective and efficient service delivery. Partners with Sr Manager to develop and execute strategies, programs, and processes for delivering a superior internal support experience. Collaborates with other managers within the Global Services organization in support of efficient and well-coordinated service delivery.
• Drives strategic transformation across Global Services by pinpointing operational inefficiencies, championing automation solutions, and steering comprehensive change management initiatives.
• Ensures outstanding service delivery to all supported clients by building and maintaining effective internal client relationships; manages virtual relationships across multiple office locations and organizations including a variety of key stakeholders. Proactively communicate issues, challenges, and solutions upwards to ensure successful service delivery and relationship management.
• Promotes the highest standards for staff performance and service delivery. Develops a strong, cohesive, well-informed, multi-skilled and well-trained team. Manages all staff in a manner that builds mutual trust and respect, high motivation, personal accountability and team participation.
• Recruits, selects, hires, and develops high performing talent. Evaluates performance of personnel to ensure that all departmental needs are handled appropriately. Counsels and develops staff for personal and corporate advancement through career development, training programs, and other resources. Creates proactive strategies that result in a work environment and culture that drives high overall performance, stable employee retention and high employee engagement. Drives team member performance management process including goal setting, check-ins, and regular review processes; work collaboratively with Global Services Supervisors and Human Resources partners on performance management issues.
• Possesses solid understanding of the support services provided, ensuring staff have the ability to complete tasks effectively. Understands and analyzes strategic business requirements to identify solutions and improvements to the overall Global Services organization. Proactively reviews and introduces effective standardized working practices ensuring a consistent approach to services across groups e.g., in audit, project, reception, etc. Works with Centralized Global Services Supervisors and Global Services staff to challenge ineffective work practices and implement best practice standards. Acts as a catalyst for change and directs efforts to provide key support to field service providers so they are positioned to serve and retain clients for life.

Qualifications

• Bachelor’s degree in business administration, Operations Management, or a related field - Required
• Established track record of successfully driving transformation and process enhancement initiatives
• 12 + years of experience in operations management, with proven expertise in leading large teams and supervising multiple leaders - Required
• 5+ years of relevant experience in a manager role - Required
• Participate in cross-organization projects as required.
• Other duties as assigned to support the overall function of the organization

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Project Management, Customer Service, and Management

Industries

• Accounting, Financial Services, and IT Services and IT Consulting