Supervisor Customer Support

Glyptic Kolkata; Bardhaman; On-site; INR 500,000 - 900,000; Full time

Job summary

Glyptic Kolkata is hiring a Customer Support Team Lead to manage a dedicated support team in Bardhaman, West Bengal. You will develop strategies to enhance customer satisfaction, coordinate with cross-functional teams to resolve complex issues, and train staff to raise service standards.

You will monitor KPIs, report on performance, and drive continuous process improvements to deliver exceptional customer experiences.

Responsibilities

• Supervise and manage a team of customer support representatives to ensure high-quality service delivery.
• Develop and implement effective customer support strategies to enhance customer satisfaction.
• Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer experience.
• Analyze customer feedback and suggest improvements to processes and procedures.
• Train and coach team members to enhance their skills and knowledge.
• Monitor and report on key performance indicators to measure team effectiveness.

Job description

• Supervise and manage a team of customer support representatives to ensure high-quality service delivery.
• Develop and implement effective customer support strategies to enhance customer satisfaction.
• Collaborate with cross-functional teams to resolve complex customer issues and improve overall customer experience.
• Analyze customer feedback and suggest improvements to processes and procedures.
• Train and coach team members to enhance their skills and knowledge.
• Monitor and report on key performance indicators to measure team effectiveness.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.