SuccessFactors - Learning Management System (LMS) -Senior

EY; Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

EY is seeking a skilled SAP SuccessFactors Learning Management System (LMS) Consultant to join our Global Delivery Services team. You will configure, implement, and support LMS solutions for clients, handling workshops, integrations, and training materials.

The role requires 3–8 years of LMS experience, hands-on configuration skills, and strong communication with international clients. Certification is preferred, and knowledge of HR processes across modules is a plus.

Qualifications

• 3–8 years of experience with SAP SuccessFactors Learning LMS.
• Hands-on LMS configuration, administration, and reporting.
• Experience with LMS integrations and data migration.
• Familiarity with HR processes and other SuccessFactors modules.
• SAP SuccessFactors Learning Certification preferred.

Responsibilities

• Lead and support the implementation, configuration, and enhancement of SAP SuccessFactors Learning LMS.
• Conduct requirement workshops and translate needs into functional solutions.
• Manage LMS integrations and data migration activities.
• Create functional specs, configs, test scripts, and training materials.
• Troubleshoot issues and provide post-go-live support.
• Collaborate with stakeholders and other consultants for end-to-end solutions.

Skills

LMS configuration

Client communication

Stakeholder management

Problem solving

Team collaboration

Education

SAP SuccessFactors Learning Certification

Tools

SAP SuccessFactors LMS

Data migration

API integrations

Job description

Other locations: Primary Location Only

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

At EY, we’re all in to shape your future with confidence.

We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.

Join EY and help to build a better working world.

About Global Delivery Services

Global Delivery Services refers to EY's worldwide network of service delivery centers. The GDS team plays an important role in EY’s strategy by ensuring effective support to EY’s growth agenda.

Our journey started in 2002 with approximately 200 people. Today we stand at 80,000+ professionals in ten locations around the world. We operate in Argentina, China, Hungary, India, Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom.

Client service is focused on providing Consulting, Assurance, Tax, Strategy & Transactions, and Knowledge support to our clients around the world. The teams enable account teams worldwide to provide seamless, high-quality, value-added support, helping deliver exceptional client service.

Enablement Services provides cost-effective, high-skilled, and innovative services to support EY’s global and local enablement teams. Markets, BMC, AWS, Finance and Accounting, Risk Management, Procurement, People Shared Services, IT Service Delivery and IT Global Infrastructure services, are among the services offered by Enablement Services.

Our innovation specialists serve the GDS Client Service and Enablement Services teams, along with Service Lines, Core Business Services and Sectors. The team brings the desired environment, technologies and skilled teams together for facilitation, rapid prototyping and innovative thinking. The competencies offered include analytics, digital, user experience, mobile technology, infrastructure, Microsoft technologies and open innovation.

The Opportunity

We are seeking a highly skilled and experienced SAP SuccessFactors Learning Management System (LMS) Consultant to join our team. In this role, you will be responsible for providing functional and technical expertise, configuring, implementing, and supporting SAP SuccessFactors Learning solutions based on client requirements. You will work closely with clients and project teams throughout the project lifecycle, configuration, testing, deployment, integration support, and post-go-live activities. The candidate should have 3-8 years of relevant experience, with a strong focus on SAP SuccessFactors Learning Management System (LMS). The candidate should have hands-on experience in LMS configuration and administration, learning assignments, curricula and programs, item and class management, user management, notifications, reporting, security roles, and integrations. Experience working with other SAP SuccessFactors modules and understanding end-to-end HR processes would be an added advantage.

SAP SuccessFactors Learning certification is required/preferred, along with strong analytical, problem-solving, client communication, and stakeholder management skills. Experience in Pre-sales and Client Demonstrations for Success Factors product will be an added advantage.

Your Key Responsibilities

• Lead and support the implementation, configuration, and enhancement of SAP SuccessFactors Learning Management System (LMS) based on business requirements.
• Conduct requirement-gathering workshops, analyse business needs, and translate them into functional and system solutions.
• Manage and support LMS integrations, data migration activities, and interfaces with other SAP SuccessFactors modules and external learning systems.
• Develop functional specifications, configuration documents, test scripts, process documentation, and end-user/admin training materials.
• Troubleshoot LMS-related issues and provide production and post-go-live support, including root-cause analysis and resolution.
• Work closely with business stakeholders, technical teams, and other SuccessFactors module consultants to deliver end-to-end learning solutions.

Skills and attributes for success

• Act as the subject matter expert in SuccessFactors Learning Management system.
• Collaborate with international clients to gather requirements, design solutions, and implement best practices for Learning Management System.
• Collaborate with cross-functional teams to integrate SAP SuccessFactors Learning Management System (LMS) with other SAP SuccessFactors modules and external systems.
• Provide technical and functional support, troubleshoot issues, and resolve incidents related to the SAP SuccessFactors Learning Management System (LMS).
• Work independently, manage multiple tasks, and meet project deadlines.
• Strong customer-focused mindset with excellent communication, presentation, stakeholder management, and conflict resolution skills
• Develop functional specifications, configuration documents, test scripts, process documentation, and end-user/admin training materials.
• Stay current with the latest SAP SuccessFactors Learning (LMS) features, enhancements, functionalities, best practices, and relevant industry standards.
• Demonstrate cultural sensitivity to fit into a multinational project setup.
• Have experience with any one or more of these modules SAP SuccessFactors with Performance Management (PM), Goal Management (GM) and Employee Central (EC) consulting experience.

What we offer you

At EY, we’ll develop you with future-focused skills and equip you with world-class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .

Our Commitment

As a commitment, we persistently endeavour to embody our values, fulfil our purpose, and champion inclusiveness. Our dedication is to cultivate EY into an environment where diverse perspectives are celebrated, creating a supportive atmosphere for individuals to authentically be themselves and contribute their utmost.

Professional Development

From entry-level employees to senior leaders, we believe in continuous learning. We offer opportunities to build new skills, take on leadership roles, and connect and grow through mentorship.

People and Culture

In our dynamic workplace, diversity, equity, and inclusiveness are ingrained in our culture. We’re united by a commitment to create an environment where every individual's differences are valued, practices are equitable, fostering a sense of belonging. Our shared values include integrity, respect, teaming, inclusiveness, energy, enthusiasm, courage to lead, and building relationships based on doing the right thing.

Benefits

Embark on a transformative career journey with us and indulge in a suite of premium benefits, encompassing exclusive health and wellness packages, enticing rewards, and cutting-edge learning opportunities that empower you to continually grow and excel in your professional and personal development.

To help create an equitable and inclusive experience during the recruitment process, please inform us as soon as possible about any disability-related adjustments or accommodations you may need.

EY | Building a better working world

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

EY refers to the global organization, and may refer to one or more, of the member firms of Ernst & Young Global Limited, each of which is a separate legal entity. Ernst & Young Global Limited, a UK company limited by guarantee, does not provide services to clients.