Application Config Specialist-SF LMS

Ernst & Young Advisory Services Sdn Bhd; Ernakulam; On-site; INR 2,500,000 - 6,000,000; Full time

Job summary

Ernst & Young Advisory Services Sdn Bhd seeks a seasoned SAP SuccessFactors Learning expert to lead end-to-end configuration, integration, and deployment within our LMS solutions. You will translate business and HR requirements into scalable learning structures and ensure secure, compliant operations across modules.

Collaborate with HR, IT, and analytics teams, mentor consultants, and drive AI-assisted improvements in recommendations, tracking, and reporting to elevate learning outcomes.

Qualifications

• SAP SuccessFactors Learning configuration and delivery expertise.
• Strong understanding of learning management, compliance, and development processes.
• Exposure to other SuccessFactors modules (e.g., Employee Central and Talent Modules). Configure learning items, curricula, programs, certifications, and compliance training.
• Hands-on LMS integrations with HR Core, Recruiting, Onboarding.
• Strong knowledge on OCN integration with external content providers.
• Experience in LMS imports.
• Experience in custom reports and dashboards for learning analytics (SAC/ORD).
• Experience using AI assisted tools or copilots for delivery, analysis, or documentation.
• Working knowledge of automation or intelligent insights in L&D contexts.
• Experience with reporting, learning analytics, or content strategy.
• Good knowledge of learning processes and compliance training
• Strong communication and documentation skills.

Responsibilities

• Lead and mentor consultants through complex project lifecycles.
• Configure SAP SuccessFactors Learning solutions aligned with organizational learning strategies.
• Translate HR and L&D requirements into scalable learning structures, curricula, and workflows.
• Support enhancements, releases, data migration, testing, and production support.
• Integrate SAP SuccessFactors Learning with other modules and enterprise systems.
• Collaborate with HR, IT and analytics teams to ensure data integrity and reporting foundations.
• Apply AI-assisted techniques to improve learning recommendations, completion tracking, and insights.

Skills

SAP SuccessFactors Learning

Learning management

LMS integrations

AI in L&D

Reporting analytics

Stakeholder communication

Education

Bachelor's degree in Computer Science or related field

Tools

SAC/ORD

Job description

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Job Description – Note: Taleo has a 4,000 character limit (this includes spaces)

FLSA Status

Function: (Category for Job Posting) ITS

Primary Owner

Reports to (Job Title): Application Engineer Team Lead

Job Summary

(Briefly describe the main objectives and purpose of the job. Why does the job exist? What is it expected to accomplish?)

AE Config Lead will have full responsibility for the delivery of LMS solutions end-to-end working with Project Manager, QA resources and integration team

Essential Functions of the Job

• Leadership: Ability to inspire, guide, and mentor consultants throughout complex project lifecycles.
• Configure SAP SuccessFactors Learning solutions aligned with organizational learning, compliance, and development strategies.
• Translate business, HR, and L&D requirements into scalable learning structures, curricula, assignments, and workflows.
• Support activities including enhancements, releases, data migration, testing, and production support.
• Integrate SAP SuccessFactors Learning with other SuccessFactors modules and enterprise systems using standard integration patterns.
• Integration with third-party applications.
• Collaborate with HR, IT, and analytics teams to ensure consistent learner data and reporting foundations.
• Understand AI concepts such as recommendations, automation, and intelligent insights at an applied level, without owning model design.
• Work closely with HR, L&D stakeholders, and technical teams.
• Prepare functional documents, test scenarios and Configuration workbooks.
• Manage content integration (SCORM/AICC packages).
• Ensure compliance with enterprise SDLC, data privacy, security, and responsible AI guidelines.
• Apply AI assisted techniques to improve learning recommendations, completion tracking, and operational insights.
• Leverage pre built AI capabilities within SAP and adjacent platforms (e.g., intelligent recommendations, automation, insights) to enhance learning outcomes.

Analytical/Decision Making Responsibilities

• Demonstrate, by example, in-depth knowledge of the EY competency principles and practices, including coaching, learning and mentoring.
• Leader and team player – sets example for business analysts and others to follow
• Create an open, honest, accountable and collaborative team environment

Knowledge and Skills Requirements

• SAP SuccessFactors Learning configuration and delivery expertise.
• Strong understanding of learning management, compliance, and development processes.
• Exposure to other SuccessFactors modules (e.g., Employee Central and Talent Modules).
  Configure learning items, curricula, programs, certifications, and compliance training.
• Handson LMS integrations with HR Core, Recruiting, Onboarding.
• Strong knowledge on OCN integration with external content providers.
• Experience in LMS imports.
• Experience in custom reports and dashboards for learning analytics (SAC/ORD).
• Experience using AI assisted tools or copilots for delivery, analysis, or documentation.
• Working knowledge of automation or intelligent insights in L&D contexts.
• Experience with reporting, learning analytics, or content strategy.
• Good knowledge of learning processes and compliance training
• Strong communication and documentation skills.

Other Requirements

• Interpersonal skills to interact with business users and provide training/support.

Job Requirements

Education

(What is the minimum level of education needed/suggested to perform this job?)

• A degree in Computer Science and/or a business related degree or equivalent work experience

Experience

(What is minimum number of years needed/suggested to perform this job?)

• Minimum of 10+ years experience in SuccessFactors Learning Management.
• Minimum 5+ End to End implementation experience or support projects in SF LMS .
• Experience in global HR/talent management processes.
• Work experience in a professional services industry preferred.

Certification Requirements

(Describe and explain any certifications and/or licenses needed or helpful to perform this job).

• At least one additional Talent Management module.

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