Subject Matter Expert / Project Coordinator

Tidi Software Solutions; Tiruchirappalli; On-site; INR 600,000 - 900,000; Full time

Job summary

Tidi Software Solutions is seeking a Subject Matter Expert / Project Coordinator to manage day-to-day IT application projects from inception to deployment in an in-office role in Trichy. The candidate will act as SME for business processes, gather requirements, and coordinate across business, technical, QA, and vendor teams.

Ideal candidates have 2–7 years of experience in IT project coordination, strong documentation skills, and proficient use of MS Office tools.

Qualifications

• Bachelor's degree in a relevant field is required.
• 2 to 7 years of experience in IT project coordination, application support, business analysis, implementation, or a similar role.
• Strong understanding of IT project lifecycle and software implementation processes.
• Experience working with cross-functional teams including business, technical, QA, and vendor teams.
• Good understanding of requirement gathering, functional analysis, UAT, testing, deployment, and application support.

Responsibilities

• Coordinate day-to-day IT application projects and enhancement activities.
• Act as SME for assigned business processes and applications.
• Gather and analyze requirements and translate them into functional requirements.
• Coordinate with business users, technical teams, QA teams, vendors, and stakeholders.
• Track project activities, milestones, risks, issues, dependencies, and deliverables.
• Manage project documentation, status reports, meeting minutes, and action trackers.
• Coordinate development, testing, UAT, deployment, and post-production support.
• Coordinate UAT, test scenarios, defects, and resolution activities.
• Follow up on pending actions and ensure timely closure.
• Review enhancements against business requirements and support implementation.
• Monitor production issues and coordinate timely resolution.
• Provide regular project status updates and escalation risks or delays.
• Support change management, approvals, and implementation activities.
• Coordinate vendor activities and stakeholder communication.
• Support user training, knowledge transfer, and process documentation.

Skills

Communication

Project Coordination

Stakeholder Management

Business Analysis

Problem Solving

Documentation

Time Management

Team Collaboration

Leadership

Analytical Thinking

Education

Bachelor's degree in Computer Science, Information Technology, Business Administration, Engineering, or a related field

Tools

MS Excel

MS Word

PowerPoint

Outlook

MS Project / Project tracking tools

Microsoft Dynamics 365

Job description

Job title: Subject Matter Expert / Project Coordinator

Work mode: In office (Trichy)

Experience: 2 to 7 years

Employment: Full Time, Permanent

Key Competencies

Communication | Project Coordination | Stakeholder Management | Business Analysis | Problem Solving | Documentation | Time Management | Team Collaboration | Leadership | Analytical Thinking

Preferred Skills

• Microsoft Dynamics 365 / ERP applications
• Business Process Analysis
• Functional Requirement Documentation
• UAT & Test Coordination
• Vendor Management
• Change Management
• Project Status Reporting
• Risk & Issue Management
• Stakeholder Management
• Application Implementation & Support

Required Skills & Experience

• Bachelor's degree in Computer Science, Information Technology, Business Administration, Engineering, or a related field.
• 2 to 7 years of experience in IT project coordination, application support, business analysis, implementation, or a similar role.
• Strong understanding of IT project lifecycle and software implementation processes.
• Experience working with cross-functional teams including business, technical, QA, and vendor teams.
• Good understanding of requirement gathering, functional analysis, UAT, testing, deployment, and application support.
• Strong project tracking and coordination skills.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple activities and priorities simultaneously.
• Strong documentation and reporting skills.
• Good analytical and problem-solving abilities.
• Proficiency in MS Excel, Word, PowerPoint, Outlook, and project tracking tools.
• Experience with ERP/business applications such as Microsoft Dynamics 365 will be an advantage.
• Knowledge of Agile/Waterfall project methodologies is preferred.

Key Responsibilities

• Coordinate day-to-day IT application projects and enhancement activities.
• Act as SME for assigned business processes and applications.
• Gather and analyze requirements and translate them into functional requirements.
• Coordinate with business users, technical teams, QA teams, vendors, and stakeholders.
• Track project activities, milestones, risks, issues, dependencies, and deliverables.
• Manage project documentation, status reports, meeting minutes, and action trackers.
• Coordinate development, testing, UAT, deployment, and post-production support.
• Coordinate UAT, test scenarios, defects, and resolution activities.
• Follow up on pending actions and ensure timely closure.
• Review enhancements against business requirements and support implementation.
• Monitor production issues and coordinate timely resolution.
• Provide regular project status updates and escalation risks or delays.
• Support change management, approvals, and implementation activities.
• Coordinate vendor activities and stakeholder communication.
• Support user training, knowledge transfer, and process documentation.