Style Associate - PUN - MALL OF MILLEENNIUM

Kushals Fashion Jewellery; Mumbai; On-site; INR 201,000 - 312,000; Full time

Benefits offered by this job

ESI

PF

Job summary

Kushals Fashion Jewellery in Mumbai seeks a proactive retail associate to deliver excellent customer service and drive sales. You will understand customer needs, recommend jewelry, and help maintain store standards and visual merchandising.

Join a team that collaborates to meet store targets, works varied shifts (including weekends), and stays updated on new collections and promotions while upholding grooming and presentation standards.

Qualifications

• 2 years of retail experience.
• Good communication and interpersonal skills.
• Ability to learn quickly.
• Positive and enthusiastic attitude.
• Excellent presentation and grooming standards.
• Flexible to work varied shifts (weekends/evenings).

Responsibilities

• Understand customer needs to recommend suitable jewelry pieces.
• Address customer queries effectively and escalate when required.
• Demonstrate product knowledge and communicate value to customers.
• Assist in stock replenishment and visual merchandising.
• Ensure store looks presentable and adheres to SOPs.
• Support theft prevention and follow company policies.
• Collaborate with team to ensure smooth store operations.

Skills

Customer focus

Sales knowledge

Communication

Teamwork

Adaptability

Education

Graduate/HSC/SSC

Job description

Job Description

Customer Focus

• Understand customer needs and preferences to recommend suitable jewelry pieces.
• Address customer queries effectively and escape complex issues when required.

Sales Mastery

• Demonstrate knowledge of product categories, including features, benefits, and competitive positioning.
• Communicate product value effectively to customers.
• Support the store in achieving store targets.
• Stay updated with the latest collections, and promotions.

Flexibility and Change Management

• Adapt to varying shift timings and store requirements.
• Be open to transfers within the cluster area as per business needs.
• Exhibit punctuality and readiness to take on additional responsibilities when needed.

Store Operations Excellence

• Assist the Senior style associate in processing store deliveries, online order processing, and packaging.
• Assist in stock replenishment and visual merchandising.
• Ensure the store looks presentable, inviting, and adheres to cleanliness standards.
• Support theft prevention by maintaining vigilance and following protocols.
• Follow all company policies, work processes and store standard operating procedures (SOPs).

Collaboration

• Collaborate with team members to ensure smooth store operations.
• Work as a cohesive team player, contributing to group success.

Decision-Making and Sensitivity

• Display sensibility and sensitivity when addressing customer concerns.
• Use sound judgment in handling challenging situations while maintaining brand standards.

Requirements

• Graduate / HSC (Freshers) / SSC qualification with 2 years of experience in retail.
• Must be above 18 years of age and below 28 years of age
• Good communication and interpersonal skills
• Ability to learn quickly
• Positive and enthusiastic attitude
• Excellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts (including weekends and evenings)

Benefits

• ESI
• PF