Style Associate - Phoenix Marketcity - Mumbai

kushals.com; Mumbai; On-site; INR 150,000 - 210,000; Full time

Job summary

Phoenix Marketcity Mumbai is seeking a Style Associate to be the brand's face, delivering exceptional customer experiences and driving sales. You will assist in store operations, stock replenishment, and visual merchandising while upholding grooming and presentation standards.

Freshers with 2 years retail exp and strong communication are welcome; shift flexibility is required. Based at F-96, Phoenix Market City, Kurla West, Mumbai, the role involves teamwork, adherence to SOPs, and supporting

Qualifications

• Graduate / HSC / SSC with 2 years retail experience.
• Must be 18–28 years old.
• Good communication and interpersonal skills.
• Ability to learn quickly.
• Positive and enthusiastic attitude.
• Excellent presentation and grooming standards.
• Flexibility to work varied shifts.

Responsibilities

• Understand customer needs and recommend products.
• Address queries effectively and resolve complex issues.
• Demonstrate knowledge of product categories and features.
• Communicate product value to customers.
• Support store targets and stay updated on promotions.
• Assist in stock replenishment and visual merchandising.
• Ensure store looks presentable and adheres to SOPs.
• Collaborate with team to ensure smooth operations.
• Follow theft prevention protocols.

Skills

Customer focus

Communication

Interpersonal skills

Flexibility

Grooming standards

Education

Graduate / HSC / SSC with 2 years retail experience

Job description

Style Associate - Phoenix Marketcity - Mumbai

F - 96, First floor, Phoenix Market city, Lal Bahadur Shastri Marg, Sunder Baug Ln, Kurla West, Mumbai, Maharashtra 4000, India

• Country India

Job Description

Job Title : Style Associate

Reports To : Store Manager

Role Summary : The Style Associate represents the face of the brand, delivering

exceptional customer experiences, assisting in driving sales, and

ensuring smooth store operations through customer focus, sales

expertise, flexibility, and teamwork.

Key Responsibilities

Customer Focus

• Understand customer needs and preferences to recommend
• Address customer queries effectively and elevate complex
• issues when required.
• Demonstrate knowledge of product categories, including
• features, benefits, and competitive positioning.
• Communicate product value effectively to customers.
• Support the store in achieving store targets.
• Stay updated with the latest collections, and promotions.

Flexibility and Change Management

• Adapt to varying shift timings and store requirements.
• Be open to transfers within the cluster area as per business
• needs.
• Exhibit punctuality and readiness to take on additional
• responsibilities when needed.

Store Operations Excellence

• Assist the Senior style associate in processing store deliveries,
• online order processing, and packaging.
• Assist in stock replenishment and visual merchandising.
• Ensure the store looks presentable, inviting, and adheres to
• cleanliness standards.
• Support theft prevention by maintaining vigilance and following
• protocols.
• Follow all company policies, work processes and store
• standard operating procedures (SOPs).
• Collaborate with team members to ensure smooth store
• operations.
• Work as a cohesive team player, contributing to group
• success.

Decision-Making and Sensitivity

• Display sensibility and sensitivity when addressing customer
• concerns.
• Use sound judgment in handling challenging situations while
• maintaining brand standards.

Candidate Requirements

• Graduate / HSC (Freshers) / SSC qualification with 2 years of
• experience in retail.
• Must be above 18 years of age and below 28 years of age
• Good communication and interpersonal skills
• Ability to learn quickly
• Positive and enthusiastic attitude
• Excellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts (including