Style Associate - PUN WESTEND MALL

kushals.com; Pune District; On-site; INR 150,000 - 250,000; Full time

Job summary

kushals.com in Pune, Maharashtra seeks a Retail Sales Associate to engage customers, understand needs, and promote products within a vibrant store environment. The role covers customer service, stock replenishment, and visual merchandising while ensuring cleanliness and policy adherence.

The candidate should be 18–28, have a Graduation/HS/SSC with 2 years of retail experience, and possess strong communication and grooming standards. Flexibility for varied shifts is required.

Qualifications

• Graduate or equivalent with 2 years retail experience.

Responsibilities

• Understand customer needs and recommend appropriate products.
• Address customer queries and resolve complex issues.
• Demonstrate knowledge of product categories and features.
• Communicate product value effectively to customers.
• Support store in achieving targets and stay updated on collections and promotions.
• Assist in store deliveries, online orders, packaging, stock replenishment and visual merchandising.
• Ensure store cleanliness, presentability and adherence to SOPs.
• Collaborate with team to ensure smooth operations and act as a cohesive team member.
• Display sensitivity when addressing customer concerns and exercise sound judgment in challenging situations.

Skills

Communication skills

Interpersonal skills

Learning agility

Positive attitude

Presentation & grooming

Education

Graduate / HSC / SSC

Job description

First floor, WESTEND MALL, Mahadji Shinde Rd, near Parihar Chowk, Ward No. 8, Wireless Colony, Aundh, Pune, Maharashtra, Colombia

• State/Province Maharashtra
• Country Colombia

Job Description

Customer Focus

• Understand customer needs and preferences to recommend
• Address customer queries effectively and escape complex issues when required.
• Demonstrate knowledge of product categories, including features, benefits, and competitive positioning.
• Communicate product value effectively to customers.
• Support the store in achieving store targets.
• Stay updated with the latest collections, and promotions.

Flexibility and Change Management

• Adapt to varying shift timings and store requirements.
• Be open to transfers within the cluster area as per business needs.
• Exhibit punctuality and readiness to take on additional responsibilities when needed.

Store Operations Excellence

• Assist the Senior style associate in processing store deliveries, online order processing, and packaging.
• Assist in stock replenishment and visual merchandising.
• Ensure the store looks presentable, inviting, and adheres to cleanliness standards.
• Support theft prevention by maintaining vigilance and following protocols.
• Follow all company policies, work processes and store standard operating procedures (SOPs).
• Collaborate with team members to ensure smooth store operations.
• Work as a cohesive team player, contributing to group success.

Decision-Making and Sensitivity

• Display sensibility and sensitivity when addressing customer concerns.
• Use sound judgment in handling challenging situations while maintaining brand standards.

Requirements

• Graduate / HSC (Freshers) / SSC qualification with 2 years of experience in retail.
• Must be above 18 years of age and below 28 years of age
• Good communication and interpersonal skills
• Ability to learn quickly
• Positive and enthusiastic attitude
• Excellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts (including