Style Associate -PHOENIX MALL VIMAN NAGAR-PUN

Kushals Fashion Jewellery; Mumbai; On-site; INR 180,000 - 240,000; Full time

Job summary

Kushals Fashion Jewellery in Mumbai is seeking a customer-focused sales associate to engage with shoppers, understand preferences, and recommend suitable pieces while staying informed about new collections and promotions.

You will assist with store deliveries, online orders, stock replenishment, and visual merchandising, ensuring the shop remains inviting, clean, and secure. Flexibility for varied shifts is required to support weekend and evening trade.

Qualifications

• Graduate / HSC (Freshers) / SSC qualification with 2 years of experience in retail.
• Age between 18 and 28 years.
• Good communication and interpersonal skills.
• Ability to learn quickly.
• Positive and enthusiastic attitude.
• Excellent presentation and grooming standards.
• Flexibility to work varied shifts including weekends and evenings.

Responsibilities

• Understand customer needs and preferences to recommend suitable jewelry pieces.
• Address customer queries effectively and escalate complex issues when required.
• Demonstrate knowledge of product categories, including features, benefits, and competitive positioning.
• Communicate product value effectively to customers.
• Support the store in achieving store targets.
• Stay updated with the latest collections and promotions.
• Assist in processing store deliveries, online order processing, and packaging.
• Assist in stock replenishment and visual merchandising.
• Ensure the store looks presentable, inviting, and adheres to cleanliness standards.
• Support theft prevention by maintaining vigilance and following protocols.
• Follow all company policies, work processes and store SOPs.
• Collaborate with team members to ensure smooth store operations.
• Work as a cohesive team player, contributing to group success.
• Display sensibility and sensitivity when addressing customer concerns.

Skills

Communication skills

Interpersonal skills

Learning agility

Positive attitude

Presentation skills

Grooming standards

Flexibility

Team collaboration

Education

Graduate / HSC / SSC

Job description

Job Description

• Understand customer needs and preferences to recommend suitable jewelry pieces.
• Address customer queries effectively and escalated complex issues when required.
• Demonstrate knowledge of product categories, including features, benefits, and competitive positioning.
• Communicate product value effectively to customers.
• Support the store in achieving store targets.
• Stay updated with the latest collections, and promotions.

Key Responsibilities:

• Understand customer needs and preferences to recommend suitable jewelry pieces.
• Address customer queries effectively and escalated complex issues when required.
• Demonstrate knowledge of product categories, including features, benefits, and competitive positioning.
• Communicate product value effectively to customers.
• Support the store in achieving store targets.
• Stay updated with the latest collections, and promotions.

Customer Focus

• Understand customer needs and preferences to recommend suitable jewelry pieces.
• Address customer queries effectively and escalated complex issues when required.
• Demonstrate knowledge of product categories, including features, benefits, and competitive positioning.
• Communicate product value effectively to customers.
• Support the store in achieving store targets.
• Stay updated with the latest collections, and promotions.

Sales Mastery

• Demonstrate knowledge of product categories, including features, benefits, and competitive positioning.
• Communicate product value effectively to customers.
• Support the store in achieving store targets.
• Stay updated with the latest collections, and promotions.

Flexibility and Change Management

• Adapt to varying shift timings and store requirements.
• Be open to transfers within the cluster area as per business needs.
• Exhibit punctuality and readiness to take on additional responsibilities when needed.

Store Operations Excellence

• Assist the Senior style associate in processing store deliveries, online order processing, and packaging.
• Assist in stock replenishment and visual merchandising.
• Ensure the store looks presentable, inviting, and adheres to cleanliness standards.
• Support theft prevention by maintaining vigilance and following protocols.
• Follow all company policies, work processes and store standard operating procedures (SOPs).

Collaboration

• Collaborate with team members to ensure smooth store operations.
• Work as a cohesive team player, contributing to group success.

Decision-Making and Sensitivity

• Display sensibility and sensitivity when addressing customer concerns.
• Use sound judgment in handling challenging situations while maintaining brand standards.

Candidate Requirement:

• Graduate / HSC (Freshers) / SSC qualification with 2 years of experience in retail.
• Must be above 18 years of age and below 28 years of age
• Good communication and interpersonal skills
• Ability to learn quickly
• Positive and enthusiastic attitude
• Excellent presentation and grooming standards
• Flexibility and adaptability to work varied shifts (including weekends and evenings)