Study Abroad Counsellor (TL Experience)

upGrad Study Abroad; Bengaluru; On-site; INR 1,800,000 - 2,800,000; Full time

Job summary

upGrad Study Abroad seeks a proven Sales leader to build and manage a direct-to-consumer admissions consultative team in Bengaluru. You will scale a high-ticket, high-velocity training program and drive focus on conversion through a structured sales process.

You will lead 5–7 Admissions Counsellors, own the closing lifecycle, monitor pipeline quality, and ensure target attainment with data-driven strategies and excellent stakeholder engagement.

Qualifications

• 3+ years of experience in B2C sales.
• Experience handling Inside Sales team advantageous.
• Strong English communication and interpersonal skills.

Responsibilities

• Lead a team of 5-7 Admissions Counsellors to achieve enrolment targets.
• Provide strategic leadership to meet monthly & quarterly enrolment, revenue & collection goals.
• Own the complete sales closing lifecycle for leads assigned to your team.
• Monitor the sales pipeline to ensure funnel quality.
• Oversee training on learner profiling, program knowledge, and closing techniques.
• Manage attrition by nurturing sales talent.
• Set performance standards using KPIs and monitor overall team performance.
• Highlight the uniqueness of upGrad’s online learning model.

Skills

Inside Sales Leadership

Team Management

Sales Strategy

English Communication

Job description

You are a proven Sales leader with hands-on experience in setting up and managing direct to consumer consultative sale team You have managed a team of Inside Sales executives and are looking to take your next career step in a very fast paced, demanding market. You are comfortable working with high ticket size products which require focused nurturing over a period of time and yet can build urgency for the end consumer to decide fast. You have worked in an extremely competitive sales environment and have been at the top 10 percentile of your team. You are an extremely Data driven individual with an experience of building and scaling up Sales processes.

What will you be doing

• Leading a team of 5-7 Admissions Counsellors
• Providing strategic leadership to the team for achieving monthly and quarterly enrolment/ revenue and collection targets
• Owning the complete sales closing life cycle for leads assigned to your team across . This includes managing a team that is making phone calls, product demonstrations, sales closing, and post sales relationship management
• Monitoring the Sales Pipeline for your team and to ensure quality of the Sales funnel
• Monitoring the training provided by Team Managers to existing Admissions Counsellors on Right profiling of learner, Program knowledge, Sales closure techniques
• Controlling the attrition of team by managing and nurturing sales talent
• Setting up team’s performance standards using key Input and Output metrics and monitor the team’s overall performance against the set goals
• Establishing the uniqueness and effectiveness of upGrad’s model of online learning

What we are looking for?

• Individual with outstanding English communication (written and verbal) and interpersonal skills
• 3+yearsofexperience in sales inB2C ideally. Education sales experience preferred but not essential.
• Experience of handling Inside Sales team will be an advantage
• Solution oriented with effective problem solving skills
• Great listeners, and trustworthy individuals who can bond with both Internal and external stakeholders.
• Individuals with ability to approach any situation with patience and very strong empathy
• Sales bent of mind, in order to understand and effectively communicate what upGrad is offering to its prospective learners and achieve revenue targets