Studio Head

Goodfit

Bengaluru

On-site

INR 3,500,000 - 5,500,000

Full time

14 days+

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Job summary

Goodfit Bangalore invites an experienced Studio Head to lead a multi-functional studio as an independent business unit, driving revenue, customer experience, and operational excellence.

The role seeks leaders from retail, home improvement, furniture, hospitality with strong teams and revenue management experience; interior design background is not mandatory. The position emphasizes ownership mindset and scalable growth.

Qualifications

Bachelor's Degree in any discipline.
7–15 years of experience in Operations, Retail, Customer Experience, Business Management, Studio Management, Branch Management, or Center Operations.
Proven experience in handling teams, revenue targets, and business operations.
Strong leadership, communication, and stakeholder management skills.

Responsibilities

Own and deliver studio revenue, collections, profitability, and business growth targets.
Drive lead conversion, sales performance, and customer acquisition.
Monitor business KPIs and implement corrective actions to improve performance.
Recruit, train, mentor, and develop studio teams.
Drive productivity, accountability, and performance across all functions.
Conduct regular performance reviews and coaching sessions.
Build a high-performance and customer-centric culture.
Ensure smooth day-to-day studio operations.
Maintain adherence to SOPs, operational processes, and service standards.
Monitor showroom/studio readiness, infrastructure, and customer experience.
Drive operational efficiency and continuous process improvements.
Ensure exceptional customer experience throughout the customer journey.
Manage customer escalations and drive timely resolutions.
Monitor customer satisfaction metrics and implement improvement initiatives.
Build long-term customer relationships and referral opportunities.
Collaborate with Sales, Operations, Execution, Supply Chain, Installation, and Support teams.
Ensure seamless project execution and service delivery.
Resolve operational bottlenecks and drive faster issue resolution.
Monitor revenue, productivity, customer satisfaction, collections, and operational metrics.
Conduct business reviews and present performance updates to leadership.
Use data-driven insights to improve studio performance.

Skills

Studio Operations

Team Management

People Leadership

Revenue Management

Business Operations

Customer Experience

Escalation Management

Cross-Functional Coordination

Retail Operations

Stakeholder Management

Performance Management

SOP Compliance

Business Development

Profit Center Management

Education

Bachelor's Degree in any discipline

Job description

Location: Bangalore

Experience: 7–15 Years

Employment Type: Full-Time

Role Overview

The Studio Head will be responsible for leading and managing the overall performance of the assigned studio as an independent business unit. The role requires a strong operations and business leader who can drive revenue, team performance, customer experience, and operational excellence.

Interior Design background is not mandatory. Candidates from retail, home improvement, furniture, consumer durables, hospitality, customer experience, or operations-driven businesses with strong team and revenue management experience are encouraged to apply.

Key Responsibilities

Business & Revenue Ownership

Own and deliver studio revenue, collections, profitability, and business growth targets.
Drive lead conversion, sales performance, and customer acquisition.
Monitor business KPIs and implement corrective actions to improve performance.
Ensure achievement of monthly, quarterly, and annual targets.

Team Leadership & Capability Building

Recruit, train, mentor, and develop studio teams.
Drive productivity, accountability, and performance across all functions.
Conduct regular performance reviews and coaching sessions.
Build a high-performance and customer-centric culture.

Studio Operations & Process Excellence

Ensure smooth day-to-day studio operations.
Maintain adherence to SOPs, operational processes, and service standards.
Monitor showroom/studio readiness, infrastructure, and customer experience.
Drive operational efficiency and continuous process improvements.

Customer Experience & Escalation Management

Ensure exceptional customer experience throughout the customer journey.
Manage customer escalations and drive timely resolutions.
Monitor customer satisfaction metrics and implement improvement initiatives.
Build long-term customer relationships and referral opportunities.

Cross-Functional Coordination

Collaborate with Sales, Operations, Execution, Supply Chain, Installation, and Support teams.
Ensure seamless project execution and service delivery.
Resolve operational bottlenecks and drive faster issue resolution.

Performance Analytics & Reporting

Monitor revenue, productivity, customer satisfaction, collections, and operational metrics.
Conduct business reviews and present performance updates to leadership.
Use data-driven insights to improve studio performance.

Desired Candidate Profile

Bachelor's Degree in any discipline.
7–15 years of experience in Operations, Retail, Customer Experience, Business Management, Studio Management, Branch Management, or Center Operations.
Proven experience in handling teams, revenue targets, and business operations.
Strong leadership, communication, and stakeholder management skills.
Experience managing customer escalations and driving service excellence.
Ability to lead a studio/business unit with complete ownership mindset.

Preferred Industry Background