Student Success Manager

Nxtwave Disruptive Technologies; Hyderabad; On-site; INR 112,000 - 223,000; Part time

Job summary

Nxtwave Disruptive Technologies in Hyderabad is seeking a Student Success & Feedback Intern to interact with students, collect feedback, and accurately document experiences to inform improvements in the learning journey.

The role emphasizes proactive outreach, data capture via Google Sheets and internal tools, and capturing authentic testimonials for marketing and community initiatives. Freshers are welcome, with potential for a full-time opportunity based on performance.

Qualifications

• Background or degree is not important - we value attitude over academics.
• Freshers are encouraged to apply.
• Any prior experience in customer support, sales, operations, student engagement, or campus leadership is a bonus, but not mandatory.

Responsibilities

• Make outbound calls to students throughout the day to understand their experience and collect meaningful feedback.
• Build rapport with students and encourage honest, insightful conversations.
• Capture student feedback accurately and maintain well-structured records using Google Sheets and internal tools.
• Maintain a tracker of all student feedback, monitor the status of each issue, and ensure timely follow-ups until closure.
• Communicate updates back to students, ensuring they are informed about the progress and resolution of their concerns.
• Coordinate with internal teams to escape feedback and drive timely resolution.
• Identify recurring trends, pain points, and opportunities to improve the student experience.
• Drive User-Generated Content (UGC) initiatives by identifying students with positive experiences and encouraging them to share testimonials, reviews, videos, and success stories.
• Capture compelling student experiences and success stories that can be used across marketing, community, and student engagement initiatives.
• Maintain high-quality data by ensuring all student interactions are updated accurately and on time.

Skills

Communication

Organized

Attention to detail

Data handling

Verbal communication

Written communication

Tools

Google Sheets

Excel

Job description

Student Success & Feedback Intern

Location: Hyderabad (Work from Office)
Duration: 4 Months
Stipend: As per company policy

About the Role

Were looking for a proactive and people-oriented intern who enjoys talking to people and is curious about understanding their experiences.

As a Student Success & Feedback Intern, your primary responsibility will be speaking with students throughout the day, collecting their feedback, understanding their challenges, and ensuring every conversation is accurately documented. Your insights will directly influence how we improve the learning experience for thousands of students.

If youre someone who is comfortable speaking with new people, can stay organised while handling large amounts of information, and enjoys solving problems, we’d love to hear from you.

What You’ll Do

• Make outbound calls to students throughout the day to understand their experience and collect meaningful feedback.
• Build rapport with students and encourage honest, insightful conversations.
• Capture student feedback accurately and maintain well-structured records using Google Sheets and internal tools.
• Maintain a tracker of all student feedback, monitor the status of each issue, and ensure timely follow-ups until closure.
• Communicate updates back to students, ensuring they are informed about the progress and resolution of their concerns.
• Coordinate with internal teams to escape feedback and drive timely resolution.
• Identify recurring trends, pain points, and opportunities to improve the student experience.
• Drive User-Generated Content (UGC) initiatives by identifying students with positive experiences and encouraging them to share testimonials, reviews, videos, and success stories.
• Capture compelling student experiences and success stories that can be used across marketing, community, and student engagement initiatives.
• Maintain high-quality data by ensuring all student interactions are updated accurately and on time.

Who We’re Looking For

We’re looking for someone who:

• Enjoys interacting with people and has excellent verbal and written communication skills.
• Is proactive and takes ownership without needing constant follow-ups.
• Is organised and pays attention to detail.
• Can manage data efficiently using Google Sheets or Excel.
• Is comfortable making a high volume of calls every day.
• Is a good listener and can understand the “why” behind student feedback.
• Is reliable, disciplined, and consistent in their work.

Qualifications

• Background or degree is not important - we value attitude over academics.
• Freshers are encouraged to apply.
• Any prior experience in customer support, sales, operations, student engagement, or campus leadership is a bonus, but not mandatory.

What You’ll Gain

• Hands-on experience working with one of the fastest-growing student communities.
• Exposure to customer success, product , operations, and growth functions.
• Experience in handling real user feedback and data-driven decision making.
• Mentorship from experienced Growth and Student Success leaders.
• Opportunity to convert into a full-time role based on performance.

What Success Looks Like

• Completes outbound student calls every day, consistently meeting outreach targets.
• Maintains accurate and up-to-date records of every student interaction, feedback, and resolution status.
• Ensures student concerns are driven to closure through timely follow-ups, effective coordination with internal teams, and proactive communication with students.
• Identifies recurring student pain points and shares actionable insights that contribute to improving the student experience.
• Successfully captures authentic student testimonials, success stories, and other user-generated content (UGC) that can be leveraged across marketing and community initiatives.
• Delivers a positive experience in every student interaction, ensuring students feel heard, supported, and valued.
• Demonstrates ownership by managing the complete feedback lifecycle—from initial outreach to issue resolution and closure.