(fluent Czech) Customer Support Consultant (remotely)

SupportYourApp; Maharashtra; Remote; INR 2,688,171 - 3,584,229; Part time

Benefits offered by this job

Fixed schedule: Monday to Friday, 9 AM–5 PM CET

Opportunity to work fully remotely

Compensation in USD

Good bonuses for referring friends

Paid intensive training and probation

Work-life balance

Responsive management

Opportunities for self-development

Job summary

A leading tech support firm is seeking a Customer Support Consultant to join their team in Maharashtra, India. This fully remote role involves engaging with customers through calls, emails, and chats, while ensuring a positive experience. Ideal candidates will have excellent communication skills in Czech and English, along with a strong attention to detail and a positive attitude. Join a multicultural environment with opportunities for growth and development.

Qualifications

• Fluency in Czech and English (B2) is essential.
• Must have a personal laptop with at least 8 GB of RAM.
• Stable internet connection with specified speed is required.

Responsibilities

• Engage with hot leads and existing customers via calls, emails, and chats.
• Build and maintain positive relationships with customers.
• Meet and exceed team KPIs.
• Stay updated with the latest technology and practices.

Skills

Excellent Czech communication skills

Excellent English communication skills

Attention to detail

Analytical skills

Research skills

Positive attitude

Responsible attitude

Job description

4 weeks ago! Be among the first 25 applicants.

Passionate about the world of tech?

What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?

Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.

Excited? Let’s see what it takes.

What You Will Do

• Communicate with hot leads and existing customers via calls, emails, and chats
• Build positive and long‑lasting relationships with customers
• Meet team KPIs
• Always be up-to-date with cutting‑edge technology
• Securely work with customers’ sensitive information
• Apply the latest and greatest customer happiness practices
• Maintain working knowledge of our client’s products and services

What You Need to Succeed in This Role

• Excellent Czech and English (B2) communication skills
• Attention to detail
• Analytical and research skills
• Positive and responsible attitude
• Personal laptop or computer (at least 8 Gb of RAM) and a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Will Be a Great Plus

• Customer service or sales experience
• Experience with CRM systems

Benefits and Perks

• Fixed schedule: Monday to Friday, 9 AM–5 PM CET
• Opportunity to work fully remotely
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work‑life balance
• Responsive management interested in your growth and long‑lasting cooperation
• Greenhouse conditions for self‑development
• Benefits may vary depending on the terms of engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. Specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.

About Us

SupportYourApp is a Support‑as‑a‑Service company that provides secure technical, customer support, and CX services for tech companies around the globe. We work with clients from over 30 countries and speak over 60 languages. Since 2010, we have become an industry leader in premium outsourced customer support and are globally present with 8 hubs around the world. We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website: www.supportyourapp.com

DISCLAIMER

We are a multinational company with unbiased views. The assessment of candidates is not affected by characteristics such as race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in the provision of opportunities and benefits.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Seniority level: Associate

Employment type: Contract

Job function: Customer Service

Industries: IT Services and IT Consulting