Student Experience & Academic Administration Executive

University of Southampton Delhi; Gurugram District; On-site; INR 600,000 - 900,000; Full time

Job summary

The University of Southampton Delhi campus is seeking a proactive Student Experience & Academic Administration Executive to support the student lifecycle across records, examinations, timetabling, and administrative processes. The role emphasizes organisation, accuracy, and a student-centered approach in a newly established international campus in Gurgaon.

Responsibilities include maintaining student records, coordinating exams and timetables, managing room bookings, handling appeals and

Qualifications

• Experience of 1-3 years in student engagement, student affairs, events, higher education or community development
• Experience coordinating events, programmes or student-facing initiatives
• Knowledge of student engagement principles and student development practices
• Strong IT skills including Microsoft Office applications
• Postgraduate qualification in Education, Student Affairs, Management, Psychology or related discipline. (Desirable)
• Experience working in a higher education institution (Desirable)
• Experience supporting clubs, societies, sports programmes or student leadership initiatives (Desirable)
• Knowledge of UK higher education environments and student experience frameworks (Desirable)
• Experience using student information systems, CRM platforms or survey tools (Desirable)

Responsibilities

• Maintain student records and support SIS updates
• Coordinate exams, timetables and seating plans
• Assist with timetables and room bookings
• Support appeals, complaints and misconduct administration
• Assist with statutory reporting and academic reporting support
• Support orientation, registration, exam boards and graduation
• Liaise with departments, IT and student services
• Maintain trackers and files, ensuring policy compliance
• Occasional evening/weekend work and local travel for student engagement activities

Skills

Student engagement

Event coordination

Interpersonal skills

MS Office

Communication skills

Education

Postgraduate qualification in Education

Tools

Student information systems

CRM platforms

Survey tools

Job description

Student Experience & Academic Administration Executive

Location: University of Southampton Delhi

Type of Contract: Permanent, Full Time

Overview

The University of Southampton, in partnership with Oxford International Education Group (OIEG), has successfully launched its first international campus in India, located in Gurgaon, Delhi. This initiative, developed in response to India's New Education Policy, represents a significant investment in transnational education. The campus provides Indian students with the opportunity to earn a globally recognised degree without leaving the country.

Job Purpose

The Student Experience & Academic Administration Executive will support the smooth delivery of academic operations across the student lifecycle. This role assists with maintaining student records, coordinating examinations, supporting timetabling and classroom logistics, and ensuring accurate academic documentation. The position requires strong organisational skills, attention to detail, and a student-centred approach.

Main Duties and Responsibilities

Academic Records & Student Systems Support

• Maintain student records
• Support SIS updates
• Respond to record queries

Exams & Assessment Coordination

• Prepare timetables and seating plans

Timetabling & Classroom Support

• Assist with timetables
• Coordinate room bookings

Student Issues & Case Administration

• Support appeals, complaints and misconduct administration
• Maintain confidential records
• Schedule meetings and track cases

Statutory & Academic Reporting Support

• Assist with statutory reporting

Academic Operations & Event Support

• Support orientation, registration, exam boards and graduation
• Assist logistics and coordination

Cross Functional Coordination

• Liaise with departments, IT and student services
• Communicate procedures and attend meetings

General Administrative Responsibilities

• Maintain trackers and files
• Ensure policy compliance
• Undertake additional duties

Special Requirements

• The role will require occasional evening and weekend working to support student events, orientation activities, sports programmes and university ceremonies.
• The post holder may be required to travel locally in support of student engagement activities and external partnerships.
• The role includes active participation in student-facing activities throughout the academic year.

Person Specifications

Qualifications, knowledge and experience

• Experience of 1-3 years in student engagement, student affairs, events, higher education or community development
• Experience coordinating events, programmes or student-facing initiatives
• Knowledge of student engagement principles and student development practices
• Strong IT skills including Microsoft Office applications
• Postgraduate qualification in Education, Student Affairs, Management, Psychology or related discipline. (Desirable)
• Experience working in a higher education institution (Desirable)
• Experience supporting clubs, societies, sports programmes or student leadership initiatives (Desirable)
• Knowledge of UK higher education environments and student experience frameworks (Desirable)
• Experience using student information systems, CRM platforms or survey tools (Desirable)

Problem solving and initiative

• Ability to manage multiple priorities and deliver activities to agreed deadlines
• Able to identify issues and implement practical solutions independently.
• Experience using engagement data to improve programmes and participation (Desirable)
• Strong interpersonal skills and ability to build relationships with diverse stakeholders
• Able to work collaboratively across multiple departments and functions
• Experience working in international and multicultural environments (Desirable)

Communicating and influencing

• Excellent written, verbal and presentation skills
• Ability to engage confidently with students, staff and external stakeholders
• Experience developing student communications and promotional content (Desirable)

Other skills and behaviours

• Student-centred and service-oriented approach
• Strong organisational skills and diligence
• Positive, collaborative and proactive approach to work
• Ability to demonstrate alignment with University values and behaviours.

This job description is provided as a guide to the role. It is not intended to be an exhaustive description of duties and responsibilities and may be subject to periodic revision.

Oxford International is committed to safeguarding and promoting the welfare of children. Recruitment checks, including checks with past employees, are undertaken in accordance with our Recruitment and Selection policy.

Oxford International is an equal opportunity employer. Every applicant and employee has the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status