Strategic Account Manager

Paytm; Ernakulam; Hybrid; INR 1,800,000 - 3,800,000; Full time

Job summary

Paytm is seeking a results-driven Enterprise Account Manager to own a portfolio of strategic B2B clients in India. You will be the primary contact, drive revenue growth, and expand relationships through upselling and cross-selling.

You will collaborate with cross-functional teams, manage senior stakeholders, and monitor key metrics to ensure client success. Strong network in Indian enterprise space and hands-on experience with pre-sales are essential.

Qualifications

• Proven experience in B2B/Enterprise Account Management with large enterprise/retail/strategic accounts.
• Hands-on experience in client acquisition, lead generation, cold calling, pre-sales, and business development.

Responsibilities

• Own and manage a portfolio of enterprise and key B2B accounts, building strong, long-term client relationships.
• Act as the primary point of contact for assigned clients, ensuring high satisfaction, engagement, and retention.
• Understand client business needs and recommend tailored payment and commerce solutions.
• Drive revenue growth through upselling, cross-selling, and expansion within existing accounts.
• Identify new business opportunities through lead generation, cold calling, and business development.
• Build strong relationships with senior stakeholders and influence business decisions.
• Collaborate with cross-functional teams to ensure seamless onboarding, issue resolution, and overall client experience.
• Monitor account performance, engagement, revenue, and key business metrics to drive sustainable growth.
• Proactively identify opportunities to strengthen accounts and protect them from competitive penetration.
• Stay updated on the Indian retail, payments, and enterprise ecosystem to identify relevant business opportunities.

Skills

Enterprise AM

Key Account Mgmt

Business Development

Lead Generation

Cold Calling

Negotiation

Relationship Management

Stakeholder Engagement

Job description

Role & Responsibilities

• Own and manage a portfolio of enterprise and key B2B accounts, building strong, long-term client relationships.
• Act as the primary point of contact for assigned clients, ensuring high satisfaction, engagement, and retention.
• Understand client business needs and recommend tailored payment and commerce solutions.
• Drive revenue growth through upselling, cross-selling, and expansion within existing accounts.
• Identify new business opportunities through lead generation, cold calling, and business development.
• Build strong relationships with senior stakeholders and influence business decisions.
• Collaborate with cross-functional teams to ensure seamless onboarding, issue resolution, and overall client experience.
• Monitor account performance, engagement, revenue, and key business metrics to drive sustainable growth.
• Proactively identify opportunities to strengthen accounts and protect them from competitive penetration.
• Stay updated on the Indian retail, payments, and enterprise ecosystem to identify relevant business opportunities.

Preferred Candidate Profile

• Proven experience in B2B/Enterprise Account Management, Key Account Management, or Business Development.
• Experience managing large enterprise, retail, or strategic accounts.
• Strong network and understanding of the Indian enterprise/retail ecosystem.
• Hands-on experience in client acquisition, lead generation, cold calling, pre-sales, and business development.
• Strong relationship management, communication, presentation, and negotiation skills.
• Ability to build trust and effectively engage with senior stakeholders and decision-makers.
• Strong commercial acumen with a demonstrated ability to drive revenue and account growth.
• Excellent analytical and problem-solving skills with a customer-first approach.
• Ability to manage multiple stakeholders and accounts in a fast-paced, target-driven environment.
• Strong ownership mindset with the ability to work independently as an individual contributor.