Store Operations Officer

Contactx Resource Management; Nagpur District; On-site; INR 180,000 - 240,000; Full time

Job summary

Contactx Resource Management is seeking a showroom associate to engage walk-in customers, educate them about CBS/CLS offerings and showcase Jaquar’s product range in the Nagpur OC.

You will gather leads for the sales team, ensure follow-ups, promote new products, and maintain pristine displays and accurate stock levels across CBS and CLS verticals.

Responsibilities

• Engage with walk-in customers, educate them on CBS/CLS offerings.
• Provide customers with a full Jaquar bathing experience, highlighting product benefits.
• Gather and share customer leads with the sales team for follow-up.
• Ensure the sales team follows up after OC visit and guides them to purchase.
• Promote new products and explain unique selling points and value propositions.
• Maintain cleanliness and upkeep at the OC to meet high standards.
• Manage OC inventory with stock accuracy and timely reconciliation.
• Coordinate site visits, material availability and sales closure with stakeholders.

Job description

• Engage with walk-in customers, making them feel comfortable and educating them on CBS/CLS offerings
• Provide customers with a full Jaquar bathing experience, showcasing the value and benefits of our product range
• Gather and provide customer leads to the sales team for follow-up and conversion
• Ensure the sales team follows up with customers after their OC visit, guiding them through to the purchase
• Introduce and promote new products, educating customers on their benefits and unique selling points
• Ensure customer satisfaction meets or exceeds targeted levels
• Educate customers about our complete product range, including USPs, competition bench-marking, and value propositions
• Assist customers in locating the nearest dealers for their convenience
• Support sales efforts by ensuring targeted customer conversions and driving sales across different CBS and CLS verticals
• Manage the display of Jaquar products at OC according to VM guidelines, and provide feedback on product displays
• Maintain the highest standards of cleanliness and upkeep at the OC
• Manage OC inventory, ensuring 100% stock accuracy and timely stock reconciliation
• Ensure CBS revenue generation for different verticals as per defined targets
• Coordinate, collaborate with various stake holders for site visits, material availability & sales closure