Store Manager | Urgent Hiring | Location - Bathinda, Punjab

Cosmo Films; Bathinda; On-site; INR 500,000 - 700,000; Full time

Job summary

Cosmo Films seeks an Operations Manager for its Experience Centre in Bathinda to drive customer delight, ensure booking efficiency, and manage a cross-functional team across grooming, retail, and vet services. You will build strong client relationships, lead training, and oversee compliance and safety standards.

The role emphasizes revenue growth through product and service optimization, stock control, and community engagement to strengthen brand presence in the local market.

Responsibilities

• Deliver seamless customer delight and experience excellence for pet parents.
• Achieve accurate, timely appointment booking and vet/grooming scheduling.
• Build lasting client relationships using CRM to track preferences and feedback.
• Lead training and engagement of grooming, retail, and vet staff.
• Drive revenue via optimized product mix and upsell across services.
• Maintain shrinkage ≤1.5% with stock controls and CCTV review.
• Ensure licenses are valid; coordinate inspections with Area Manager.
• Build community and brand through events and collaborations.
• Enforce SOPs, safety and hygiene across all services.

Job description

• 1. Customer Delight & Experience Excellence Deliver a seamless, personalized experience for every pet parent and pet, ensuring high NPS and repeat visits through proactive engagement, swift service delivery, and empathetic interactions.


• 2. Operational & Booking Efficiency Achieve 100% accuracy and timeliness in appointment booking, grooming and vet service scheduling, and follow-ups to maximize resource utilization and service turnaround time (TAT).


• 3. Client Relationship Management Build lasting relationships with customers by maintaining regular touchpoints, resolving concerns promptly, and leveraging CRM tools to track preferences, special occasions, and feedback.


• 4. Team Engagement, Training & Capability Building – Hire, train, and retain a passionate, customer-first team; conduct regular skill-building programs for grooming, retail, and vet support staff; foster high engagement through recognition and career development.


• 5. Retail & Service Profitability – Drive revenue growth through optimized product mix, upselling & cross-selling between product, grooming, and vet services, and effective cost control.


• 6. Shrinkage & Stock Loss Control – Maintain shrinkage at or below 1.5% of total net sales through FIFO compliance, robust inward/outward stock control, regular CCTV review, and theft prevention measures.


• 7. Regulatory Compliance & Inspection Readiness – Ensure all operational licenses (e.g., Shops & Establishment, Trade, Bio Medical Waste Management,PNDT, X-Ray/AERB) are valid and renewed on time; manage official visits/inspections in liaison with Area Manager, Legal, and HR.


• 8. Community & Brand Building – Position the Experience Centre as a local hub for pet care by hosting events, workshops, and collaborations, strengthening brand loyalty and visibility.


• 9. Compliance & Process Adherence – Ensure 100% adherence to SOPs, safety protocols, and hygiene standards across retail, grooming, and vet care services.