Assistant Retail Store Manager

JUSTDOGS®; Ahmedabad District; In loco; INR 201.000 - 335.000; Tempo pieno

Descrizione del lavoro

JUSTDOGS® in Ahmedabad, Gujarat, seeks a hands-on Store Operations expert to manage end-to-end store activities with a strong focus on customer experience and sales execution. The role requires comfort around pets, on-floor involvement, and ownership of inventory, spa coordination, and local deliveries.

You will drive conversions, handle customer queries, supervise daily operations, manage stock, grooming bookings, and coordinate local deliveries while training staff and maintaining SOPs to

Competenze

• 2–4 years of experience in retail/store operations (pet industry preferred but not mandatory).
• Strong customer service orientation and communication skills.
• Comfortable handling and interacting with pets.
• Basic understanding of inventory management and retail metrics.
• Ability to multitask across sales, operations, and coordination roles.

Mansioni

• Deliver high-quality in-store experience; engage pet parents with product guidance.
• Drive conversion, upselling, and cross-selling across food, treats, grooming, and accessories.
• Handle customer queries, complaints, and service recovery independently.
• Build repeat customer relationships and support retention initiatives.
• Ensure daily store readiness: opening/closing checks, hygiene, and product display.
• Monitor billing accuracy, cash handling, and basic reporting.
• Support execution of campaigns, in-store events, and promotions.
• Manage stock levels, replenishment planning, and ordering from central warehouse/vendors.
• Conduct regular audits and ensure minimal shrinkage/expiry losses.
• Track fast-moving SKUs and ensure availability of key products.
• Manage grooming/spa appointment bookings and schedules.
• Coordinate with groomers for smooth service delivery.
• Ensure hygiene, safety, and customer satisfaction for all spa services.
• Coordinate and track local deliveries from store.
• Ensure timely dispatch, order accuracy, and customer communication.
• Handle basic logistics coordination with delivery personnel.
• Assist Store Manager in staff supervision and shift planning.
• Train team members on customer handling and product knowledge.
• Maintain discipline and ensure adherence to SOPs.

Conoscenze

Customer Service

Communication Skills

Pet Handling

Inventory Management

Retail Metrics

Team Support

Store Operations

Multitasking

Descrizione del lavoro

Responsible for end-to-end store operations with a strong focus on customer experience, sales execution, and operational discipline. The role requires comfort around pets, hands-on involvement on the floor, and ownership of inventory, spa coordination, and local deliveries.

Key Responsibilities

1. Customer Experience & Sales

• Deliver high-quality in-store experience; engage pet parents with relevant product guidance
• Drive conversion, upselling, and cross-selling across food, treats, grooming, and accessories
• Handle customer queries, complaints, and service recovery independently
• Build repeat customer relationships and support retention initiatives

2. Store Operations

• Ensure daily store readiness: opening/closing checks, VM standards, hygiene, and product display
• Monitor billing accuracy, cash handling, and basic reporting
• Support execution of campaigns, in-store events, and promotions

3. Inventory Management

• Manage stock levels, replenishment planning, and ordering from central warehouse/vendors
• Conduct regular audits and ensure minimal shrinkage/expiry losses
• Track fast-moving SKUs and ensure availability of key products
• Manage grooming/spa appointment bookings and schedules
• Coordinate with groomers for smooth service delivery
• Ensure hygiene, safety, and customer satisfaction for all spa services

5. Home Delivery & Local Operations

• Coordinate and track local deliveries from store
• Ensure timely dispatch, order accuracy, and customer communication
• Handle basic logistics coordination with delivery personnel

6. Team Support

• Assist Store Manager in staff supervision and shift planning
• Train team members on customer handling and product knowledge
• Maintain discipline and ensure adherence to SOPs

Candidate Profile

• 2–4 years of experience in retail/store operations (pet industry preferred but not mandatory)
• Strong customer service orientation and communication skills
• Comfortable handling and interacting with pets
• Basic understanding of inventory management and retail metrics
• Ability to multitask across sales, operations, and coordination roles

Type: Full-time, on-site