Store Manager - Titan Watches

Titan Company; Chennai; On-site; INR 400,000 - 600,000; Full time

Job summary

Titan Company in Chennai Airport is seeking a Store Manager for Watches to lead a 24/7 premium retail operation. You will drive sales, supervise staff across all shifts, manage high-value inventory, and ensure security and SOP compliance.

The role emphasizes customer service excellence, staff development, and accurate reporting to the Area Business Manager. Rotational shifts and weekend coverage are required.

Qualifications

• Graduate degree in business/admin/retail management required.
• Experience in luxury watch retail preferred.
• Ability to manage 24/7 operations and shifts.

Responsibilities

• Oversee 24/7 store operations and staff across all shifts.
• Drive sales, set targets, monitor KPIs and provide reports.
• Deliver premium customer service and manage high-value merchandise.
• Maintain inventory accuracy and implement SOPs for cash handling.
• Ensure security, loss prevention, and compliance with labour laws.
• Lead training, performance reviews, and roster management.
• Coordinate with Area Business Manager for escalations and reporting.

Skills

Leadership

People management

Sales-driven

Customer service

Retail operations

Education

Graduate in Business Administration or Retail Management

Tools

POS systems

Inventory management software

MS Excel

Sales reporting tools

Job description

Job Title: Store Manager Watches
Department: Retail Operations
Industry: Watches & Luxury Retail
Employment Type: Full-Time
Work Schedule: Rotational shifts covering 24 hours a day, 7 days a week
Reporting To: Area Business Manager

Work Location - Chennai Airport

Prferred Male Candidates

Job Summary

We are looking for an experienced and customer-focused Store Manager to oversee the day-to-day operations of a 24/7 watch retail store. The candidate will be responsible for driving sales, delivering exceptional customer service, managing store staff across all shifts, maintaining inventory accuracy, and ensuring the safety and security of high-value watch merchandise.
The ideal candidate should have strong retail management experience, excellent leadership skills, commercial awareness, and the ability to maintain consistent store standards and operational efficiency around the clock.

Key Responsibilities

• 1. Store Operations Management
• Manage the overall operations of the watch store on a 24/7 basis.
• Ensure smooth functioning across all shifts, including day, evening, night, weekends, and public holidays.
• Implement and maintain standard operating procedures (SOPs) for opening, closing, shift handovers, cash handling, and store maintenance.
• Ensure the store remains clean, organized, well-stocked, and visually appealing at all times.
• Monitor staff attendance, shift schedules, breaks, and manpower deployment.
• Ensure compliance with company policies, retail standards, and applicable labour regulations.
• 2. Sales and Business Performance
• Achieve daily, monthly, and annual sales targets.
• Monitor key performance indicators (KPIs), including sales revenue, average transaction value, conversion rate, units per transaction, and gross margin.
• Develop strategies to improve sales performance during both peak and non-peak hours.
• Identify opportunities for upselling and cross-selling watches, accessories, and related products.
• Track sales performance by shift and implement corrective actions where required.
• Prepare sales reports and business updates for management.
• 3. Customer Service and Client Relationships
• Ensure excellent customer service and a premium shopping experience for every customer.
• Assist customers in selecting watches based on their preferences, requirements, and budgets.
• Handle customer complaints, product-related concerns, exchanges, and escalations professionally.
• Build long-term customer relationships and encourage repeat purchases.
• Ensure staff have strong product knowledge, including watch brands, collections, features, warranty terms, and after-sales services.
• 4. Inventory and Merchandise Management
• Maintain accurate stock records and conduct regular physical stock counts.
• Monitor high-value inventory and ensure watches are securely stored and displayed.
• Ensure proper stock transfers, receiving, tagging, billing, and documentation.
• Investigate stock discrepancies, missing items, damages, and potential losses.
• Monitor fast-moving and slow-moving products and coordinate replenishment with the relevant teams.
• Ensure all watches are handled, displayed, and stored according to brand and company guidelines.
• 5. Security and Loss Prevention
• Implement strict security measures for high-value watch merchandise.
• Ensure CCTV, alarms, access controls, and security systems are operational, with issues escalated promptly.
• Monitor cash handling, billing procedures, and end-of-shift cash reconciliation.
• Ensure proper key control and secure access to stockrooms, safes, and restricted areas.
• Conduct shift-wise stock and cash handovers wherever required.
• Report theft, suspected fraud, security incidents, and operational irregularities immediately.
• 6. Team Management and Development
• Train, coach, and supervise sales associates, cashiers, and other store personnel.
• Prepare and manage a rotational shift roster to ensure adequate staffing 24 hours a day.
• Ensure sufficient trained staff are available during night shifts, weekends, holidays, and peak business hours.
• Conduct regular performance reviews, team briefings, and product training sessions.
• Maintain discipline, teamwork, and accountability across all shifts.
• Ensure clear communication and proper handovers between outgoing and incoming teams.
• 7. 24/7 Shift Management and Operational Continuity
• Ensure uninterrupted store operations through effective manpower planning and shift allocation.
• Establish clear procedures for shift changes, including cash reconciliation, stock verification, pending customer issues, and incident reporting.
• Monitor night-shift operations and ensure that service quality, security, and store standards remain consistent.
• Develop contingency plans for staff absenteeism, emergencies, system failures, and security incidents.
• Ensure appropriate escalation procedures are followed during late-night and early-morning hours.
• Maintain compliance with applicable working-hour, overtime, weekly-off, and night-shift regulations.
• 8. Reporting and Administration
• Prepare daily, weekly, and monthly sales and operational reports.
• Maintain records of attendance, stock movement, cash transactions, incidents, and customer complaints.
• Coordinate with finance, HR, merchandising, security, and supply chain teams.
• Monitor store expenses and ensure efficient use of operational resources.
• Ensure all required licences, records, and statutory compliance documents are maintained as applicable.

Qualifications and Experience

• Graduate in Business Administration, Retail Management, Marketing, or a related field preferred.
• 59 years of retail experience, e.
• Experience in watches, jewellery, luxury goods, electronics, or other high-value retail categories preferred.
• Previous experience managing rotational shifts or 24/7 retail operations is an advantage.
• Strong understanding of retail sales, inventory control, merchandising, and customer service.
• Familiarity with POS systems, inventory management software, MS Excel, and sales reporting tools.

Required Skills and Competencies

• Strong leadership and people-management skills.
• Excellent communication, interpersonal, and customer-handling abilities.
• Sales-driven mindset with the ability to achieve business targets.
• Strong attention to detail and inventory accuracy.
• High integrity and awareness of loss prevention and security.
• Effective problem-solving and decision-making abilities.
• Flexibility to work rotational shifts, including nights, weekends, and public holidays.
• Ability to remain calm and manage emergencies during off-peak hours.

Working Conditions

• The store operates 24 hours a day, 7 days a week.
• The Store Manager must be available to oversee and support rotational shifts as per the business requirement.
• The role may require working nights, weekends, public holidays, and during peak sales periods.
• The position involves standing for extended periods, supervising store activities, and handling high-value merchandise.
• Weekly offs, working hours, and night-shift arrangements will be managed in accordance with company policy and applicable labour laws.
• Note: The Store Manager is accountable for the overall performance and operational continuity of the store. The roster should ensure 24/7 coverage through a properly staffed team, rather than requiring the Store Manager to work continuously around the clock.