Store Manager - Sarjapura - SM

Kushals Fashion Jewellery; Chennai; In loco; INR 400.000 - 600.000; Tempo pieno

Descrizione del lavoro

Kushals Fashion Jewellery in Chennai seeks a Store Manager to lead day-to-day store operations, drive sales growth, and deliver exceptional customer experiences. You will manage a team, optimize inventory, collaborate with VM for displays, and ensure high standards of service and presentation.

The role requires 5+ years in retail with 2+ years in a managerial role, and strong leadership, communication, and analytical skills. On-site position in a busy fashion retail environment.

Competenze

• Bachelor’s degree required.
• Total 5+ years of retail experience in fashion, with 2+ years in a leadership role managing 5+ people.
• Expert in Microsoft Office.
• Proven track record of achieving sales targets and customer satisfaction.
• Strong customer service orientation with a focus on satisfaction.
• Ability to manage multiple priorities and ensure smooth store operations.
• Strong team leadership and conflict-resolution skills.
• Excellent communication and interpersonal skills.
• Analytical mindset to identify trends and inform decisions.
• Proficiency in store operations, VM, stock management and loss prevention.

Mansioni

• Provide exceptional customer service and build customer loyalty.
• Drive store sales to meet targets and optimize category performance.
• Lead and motivate store team with coaching and accountability.
• Manage schedules, performance reviews, and hiring/training needs.
• Collaborate with VM for in-store displays.
• Maintain stock, implement inventory controls, and prevent shrinkage.
• Perform regular store audits and maintain brand standards.
• Adapt to new strategies and technologies in the store environment.
• Use data insights to improve operations and customer experience.

Conoscenze

Customer service

Team leadership

Communication skills

Data analysis

Inventory management

Loss prevention awareness

Store operations

Formazione

Bachelor’s Degree

Strumenti

Microsoft Office

Descrizione del lavoro

Job Description

Job Title : Store Manager

Department : Retail Stores

Reports To : Cluster Manager

Role Summary : The Store Manager ensures business success by leading store
operations, driving sales performance, and delivering exceptional
customer experiences through operational expertise, customer-centric strategies and team leadership.

Key Responsibilities

Customer Focus

• Provide exceptional customer service by going the extra mile to ensure customer loyalty.
• Exhibit emotional intelligence to build trust and rapport with customers.
• Handle customer queries, concerns, and feedback with professionalism and empathy.
• Ensure all employees adhere to the company’s policies and guidelines, fostering a customer-centric culture.

Sales Mastery

• Drive sales to meet or exceed store sales targets, including achieving category-wise targets.
• Leverage data insights to optimize inventory and identify growth opportunities.
• Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays.

Leadership Excellence

• Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability.
• Manage team dynamics, resolve conflicts, and foster a collaborative work environment.
• Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback.
• Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing.

Change Management

• Adapt to new business strategies and implement changes effectively within the store environment.
• Encourage flexibility among team members to embrace new processes and technologies.

Decision-Making

• Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction.
• Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements.
• Allocate resources efficiently to optimize staff productivity and store performance.

Store Operations Excellence

• Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention.
• Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards.
• Maintain outstanding store condition.
• Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists.

Candidate Requirement

• Bachelor’s Degree
• Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people.
• Expert in Microsoft office.
• Demonstrated success in achieving sales targets and exceeding customer expectations.
• Exceptional customer service orientation with a strong focus on customer satisfaction.
• Ability to effectively manage multiple priorities and ensure smooth and efficient store operations.
• Strong team leadership skills to lead and inspire a team.
• Excellent communication and interpersonal skills for effective team interaction and conflict resolution.
• Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions.
• Proficiency in store operations, including visual merchandising, stock management.
• Understanding of inventory management and loss prevention.