Store Manager | Retail Operations | Goa | PUMA

Puma; North Goa; On-site; INR 550,000 - 900,000; Full time

Benefits offered by this job

Competitive Salary

Medical Insurance

Provident Fund

Employee Discounts

Learning & Development

Job summary

PUMA is looking for Store Managers in Goa to drive sales and lead store teams across Calangute, Margao, and Porvorim locations. You will ensure exceptional customer experiences, uphold brand standards, manage daily operations, and monitor stock while delivering strong KPI results.

The role requires 3–8 years in retail operations, strong communication, and the ability to work weekends and holidays as needed. Join a leading global sports brand offering growth and development opportunities.

Qualifications

• 3 to 8 years of experience in Retail Store Operations.

Responsibilities

• Drive store sales and achieve monthly business targets.
• Lead, motivate, and develop the store team to deliver exceptional customer service.
• Ensure excellent customer experience and uphold PUMA brand standards.
• Manage daily store operations including opening/closing procedures.
• Monitor inventory, stock availability, shrinkage control, and stock accuracy.
• Execute visual merchandising guidelines and maintain store presentation.
• Analyze store KPIs and implement action plans to improve performance.
• Ensure adherence to company policies, operational processes, and compliance standards.
• Handle customer escalations and resolve concerns effectively.
• Coordinate with franchise management and support functions for smooth store operations.

Skills

Sales management

Team leadership

Customer service

Communication skills

Visual merchandising

Job description

Join PUMA Franchise Stores | Hiring Store Managers | Goa

Locations

• Calangute
• Margao
• Porvorim

Role & Responsibilities

• Drive store sales and achieve monthly business targets.
• Lead, motivate, and develop the store team to deliver exceptional customer service.
• Ensure excellent customer experience and uphold PUMA brand standards.
• Manage daily store operations including opening/closing procedures.
• Monitor inventory, stock availability, shrinkage control, and stock accuracy.
• Execute visual merchandising guidelines and maintain store presentation.
• Analyze store KPIs and implement action plans to improve performance.
• Ensure adherence to company policies, operational processes, and compliance standards.
• Handle customer escalations and resolve concerns effectively.
• Coordinate with franchise management and support functions for smooth store operations.

Preferred Candidate Profile

• 3 to 8 years of experience in Retail Store Operations.
• Prior experience as Store Manager, Assistant Store Manager, Department Manager, or Senior Retail Supervisor.
• Strong experience in sales management and team handling.
• Experience in Apparel, Footwear, Sportswear, Fashion, Lifestyle, or Specialty Retail preferred.
• Strong communication and interpersonal skills.
• Ability to drive sales performance and achieve targets.
• Good understanding of inventory management and store operations.
• Customer-focused with a proactive and leadership-oriented mindset.
• Comfortable working weekends and rotational holidays as per retail requirements.

What We Offer

• Competitive Salary + Performance Incentives
• Medical Insurance
• Provident Fund (PF)
• Employee Discounts
• Learning & Development Programs
• Growth Opportunities within a Leading Global Sports Brand
• Dynamic & Fast-Paced Retail Environment