Store Manager - Pacific Mall - VT Road

Kushals Fashion Jewellery; Jaipur; On-site; INR 500,000 - 800,000; Full time

Job summary

Kushals Fashion Jewellery in Jaipur seeks a Store Manager to lead store operations, drive sales, and deliver exceptional customer experiences through strong leadership and process discipline.

You will manage inventory, implement VM plans with the team, coach 5+ staff, analyse performance data, and ensure compliance with company standards while maintaining outstanding store condition.

Qualifications

• Bachelor’s degree required.
• Total 5+ years of retail experience in fashion.
• At least 2 years as store manager or assistant store manager handling a team of 5+.
• Proficiency in Microsoft Office.
• Proven track record of achieving sales targets and exceeding customer expectations.
• Excellent communication and interpersonal skills.
• Strong leadership to train and manage staff.
• Strong analytical and problem-solving skills for data and trends.
• Knowledge of inventory management and loss prevention.

Responsibilities

• Lead store operations and drive sales performance.
• Deliver exceptional customer experiences through service excellence.
• Manage stock, VM collaboration, audits, and shrinkage prevention.
• Coach and develop a 5+ member team; manage schedules and performance reviews.
• Use data insights to optimise inventory and store performance.
• Implement new processes and adapt to changing strategies.
• Prepare monthly reports and maintain operational checklists.

Skills

Leadership

Customer service

Sales optimization

Data-driven decisions

Inventory management

Visual Merchandising

Communication

Microsoft Office

Education

Bachelor's Degree

Tools

Microsoft Excel

Job description

Job Description

Job Title : Store Manager

Department : Retail Stores

Reports To : Cluster Manager

Role Summary : The Store Manager ensures business success by leading store operations, driving sales performance, and delivering exceptional customer experiences through operational expertise, customer- centric strategies and team leadership.

Customer Focus

• Provide exceptional customer service by going the extra mile to ensure customer loyalty.
• Exhibit emotional intelligence to build trust and rapport with customers.
• Handle customer queries, concerns, and feedback with professionalism and empathy.
• Ensure all employees adhere to the company’s policies and guidelines, fostering a customer-centric culture.

Sales Mastery

• Drive sales to meet or exceed store sales targets, including achieving category-wise targets.
• Leverage data insights to optimize inventory and identify growth opportunities.
• Collaborate with the Visual Merchandising (VM) team to ensure implementation of in-store displays.

Leadership Excellence

• Lead and motivate the store team to achieve high performance through coaching, recognition, and accountability.
• Manage team dynamics, resolve conflicts, and foster a collaborative work environment.
• Focus on team development by conducting on-the-job training (OJT) and providing constructive feedback.
• Manage employee schedules, conduct performance reviews, and address hiring and training needs to ensure optimal staffing.

Change Management

• Adapt to new business strategies and implement changes effectively within the store environment.
• Encourage flexibility among team members to embrace new processes and technologies.

Decision-Making

• Utilize data insights to make informed decisions that enhance operational efficiency and customer satisfaction.
• Analyse store performance metrics to identify trends, optimize operations, and implement performance improvements.
• Allocate resources efficiently to optimize staff productivity and store performance.

Store Operations Excellence

• Oversee comprehensive store management, including visual merchandising, stock management, and shrinkage prevention.
• Conduct regular audits to ensure the store is functional, presentable, and compliant with company standards.
• Maintain outstanding store condition.
• Handle administrative tasks such as managing store expenses, maintaining monthly reports, and updating operational checklists.

Candidate Requirements

• Bachelor’s Degree
• Total 5+ years of retail experience in the fashion industry, min 2 years of experience as a store manager or assistant store manager handled a team of 5+ people.
• Expert in Microsoft office.
• Demonstrated success in achieving sales targets and exceeding customer expectations.
• Exceptional customer service orientation with a strong focus on customer satisfaction.
• Ability to effectively manage multiple priorities and ensure smooth and efficient store operations.
• Strong team leadership skills to lead and inspire a team.
• Excellent communication and interpersonal skills for effective team interaction and conflict resolution.
• Strong analytical and problem-solving skills to analyze data, identify trends, and make informed decisions.
• Proficiency in store operations, including visual merchandising, stock management.
• Understanding of inventory management and loss prevention.