Store Manager- Kailash Colony

Ugaoo Agritech Pvt Ltd; Delhi; Sur place; INR 550 000 - 900 000; Plein temps

Résumé du poste

Ugaoo Agritech Pvt Ltd is seeking a Store Manager to oversee end-to-end store operations in Delhi, driving revenue, customer experience, plant care standards and team performance. You will lead sales, improve average bill value, manage stock and store visuals, and coordinate with marketing and supply chain to ensure top performance.

The role requires 3–6 years in retail store management, a passion for plants, and comfort with POS and inventory systems.

Qualifications

• Graduate, preferably with retail/hospitality background.
• 3–6 years of retail store management experience (F&B, lifestyle, or specialty retail preferred).
• Strong people management and customer orientation.
• Passion for plants/gardening is a plus.
• Comfortable with retail tech (POS, inventory systems).

Responsabilités

• Own store revenue, footfall conversion, and average bill value targets.
• Monitor daily/weekly/monthly sales performance against budget.
• Control store-level costs (manpower, wastage, consumables) within budget.
• Ensure FAB (Features-Advantages-Benefits) selling standards for all plant/product categories.
• Resolve customer escalations and maintain service quality benchmarks.
• Drive local activations, events, and community engagement to build footfall.
• Maintain plant health standards — watering schedules, pest checks, grooming, and visual merchandising.
• Manage stock levels, indenting, and minimize shrinkage/wastage.
• Ensure planogram and store display standards are maintained.
• Recruit, train, and mentor store staff on product knowledge and customer service.
• Conduct daily briefings, roster planning, and performance reviews.
• Ensure grooming, punctuality, and SOP adherence across the team.
• Ensure statutory compliance, licenses, and store audit readiness.
• Coordinate with visual merchandising, marketing, and supply chain teams.
• Maintain store safety, cleanliness, and asset upkeep.

Connaissances

People management

Customer orientation

POS proficiency

Inventory systems

Formation

Bachelor's degree (retail/hospitality preferred)

Outils

POS systems

Inventory systems

Description du poste

Reports to: City Head – Retail / Zonal Manager

About Us

At Ugaoo, we’ve always believed plants are more than décor — they’re companions, healers, and reminders of what truly matters. What began as a small idea sparked by a plant on a windowsill has grown into India’s leading gardening brand, backed by marquee investors like DSG Consumer Partners and V3 Ventures. From our 25-acre farm in Talegaon to a thriving D2C store and retail presence across Pune, Mumbai, Delhi and Bangaluru - we’re building an ecosystem that brings nature closer to homes, offices, and communities.

Role Purpose

Own end-to-end store operations, driving sales, customer experience, plant care standards, and team performance to deliver the store’s P&L targets.

Key Responsibilities:

• Own store revenue, footfall conversion, and average bill value targets
• Monitor daily/weekly/monthly sales performance against budget
• Control store-level costs (manpower, wastage, consumables) within budget

Customer Experience

• Ensure FAB (Features-Advantages-Benefits) selling standards are followed for all plant/product categories
• Resolve customer escalations and maintain service quality benchmarks
• Drive local activations, events, and community engagement to build footfall

Plant & Inventory Management

• Maintain plant health standards — watering schedules, pest checks, grooming, and visual merchandising
• Manage stock levels, indenting, and minimize shrinkage/wastage
• Ensure planogram and store display standards are maintained

Team Management

• Recruit, train, and mentor store staff on product knowledge and customer service
• Conduct daily briefings, roster planning, and performance reviews
• Ensure grooming, punctuality, and SOP adherence across the team

Store Operations

• Ensure statutory compliance, licenses, and store audit readiness
• Coordinate with visual merchandising, marketing, and supply chain teams
• Maintain store safety, cleanliness, and asset upkeep

Requirements

• Graduate, preferably with retail/hospitality background
• 3–6 years of retail store management experience (F&B, lifestyle, or specialty retail preferred)
• Strong people management and customer orientation
• Passion for plants/gardening is a plus
• Comfortable with retail tech (POS, inventory systems)

Key Metrics

• Customer satisfaction/NPS
• Shrinkage %, plant mortality rate
• Staff attrition and training completion

Required Skills

Adaptability Integrity operations excellence cycle count people management Multitasking skills MS Excel / Google Sheets Sales oriented Respect Passionate