Store Manager

Lenskart; Vandanpathal; On-site; INR 350,000 - 600,000; Full time

Benefits offered by this job

Competitive salary

Career growth

Brand exposure

Job summary

Lenskart in Kerala invites applications for a Store Manager to lead daily store operations, drive sales targets, and ensure an exceptional customer experience. You will manage the store team, coach staff, and coordinate with internal teams to deliver business results.

We seek a candidate with 4+ years of retail/store operations experience, strong leadership and communication skills, and a track record of achieving sales targets in a target-driven environment. Immediate joiners preferred.

Qualifications

• Graduate preferred.
• 4+ years of relevant experience in retail/store operations.
• Prior experience in managing a team and driving sales targets.
• Strong communication and interpersonal skills.
• Good customer handling and problem-solving abilities.
• Strong leadership and team-management skills.
• Comfortable working in a target-driven retail environment.

Responsibilities

• Manage day-to-day store operations and ensure smooth functioning of the store.
• Drive store sales and achieve monthly revenue and business targets.
• Lead, motivate, and manage the store team to achieve individual and store-level targets.
• Monitor team performance and provide regular coaching and feedback.
• Ensure excellent customer service and maintain high customer satisfaction.
• Handle customer queries, complaints, and escalations effectively.
• Ensure proper inventory management, stock availability, and stock accuracy.
• Maintain store visual merchandising and ensure adherence to Lenskart brand standards.
• Monitor key business metrics such as sales, conversion, average transaction value, and customer experience.
• Ensure compliance with company policies, processes, and SOPs.
• Coordinate with various internal teams to address operational and business requirements.
• Support new initiatives, campaigns, promotions, and other business activities.

Job description

Store Manager Lenskart

Department: Retail Operations ( Retail Sales )

Experience: 3-6 Years

Industry Preference: Retail / QSR / Telecom / Fashion / Consumer Electronics / Eyewear

About the Role

We are looking for an experienced and customer-focused Store Manager to lead store operations, drive sales, manage the team, and deliver an exceptional customer experience.

Key Responsibilities

• Manage day-to-day store operations and ensure smooth functioning of the store.
• Drive store sales and achieve monthly revenue and business targets.
• Lead, motivate, and manage the store team to achieve individual and store-level targets.
• Monitor team performance and provide regular coaching and feedback.
• Ensure excellent customer service and maintain high customer satisfaction.
• Handle customer queries, complaints, and escalations effectively.
• Ensure proper inventory management, stock availability, and stock accuracy.
• Maintain store visual merchandising and ensure adherence to Lenskart brand standards.
• Monitor key business metrics such as sales, conversion, average transaction value, and customer experience.
• Ensure compliance with company policies, processes, and SOPs.
• Coordinate with various internal teams to address operational and business requirements.
• Support new initiatives, campaigns, promotions, and other business activities.

Candidate Requirements

• Graduate preferred.
• 4+ years of relevant experience in retail/store operations.
• Prior experience in managing a team and driving sales targets.
• Strong communication and interpersonal skills.
• Good customer handling and problem-solving abilities.
• Strong leadership and team-management skills.
• Comfortable working in a target-driven retail environment.
• Candidates from reputed retail brands will be preferred.

What We Offer

• Competitive salary and incentives.
• Career growth opportunities.
• Opportunity to work with one of India's leading eyewear retail brands.
• Learning and development opportunities.

Note: Immediate joiners will be given first priority.