Store Manager

Enrich; Vadodara; On-site; INR 450,000 - 750,000; Full time

Job summary

Enrich is seeking a Store Manager in Vadodara to oversee salon operations, manage client appointments and walk-ins, and ensure daily efficiency. You will drive revenue through upselling and promotions while maintaining high service standards.

The role requires strong communication, retail experience, and team leadership to achieve targets and deliver exceptional customer experiences at the front desk and sales counters.

Qualifications

• Strong customer service and retail background required.
• Proven ability to manage staff and drive performance.

Responsibilities

• Supervise daily salon operations and staff scheduling.
• Lead and motivate the team to meet targets and service standards.
• Maintain clean, safe, and compliant salon environment.
• Implement marketing plans to attract and retain clients.
• Handle inquiries, feedback, and complaints professionally.

Skills

Customer service

Staff management

Inventory management

Sales upselling

Marketing

Communication

Job description

Job Title: Store Manager

Location: Vadodara

Role Objective

To deliver outstanding customer service at the salon front desk, manage client appointments and walk-ins efficiently, and support smooth day-to-day operations while contributing to revenue through upselling and business conversion.

Key Responsibilities

• Supervise and manage daily salon operations, including staff scheduling, inventory management, and customer service.
• Lead and motivate the salon team to meet and exceed performance goals and service standards.
• Ensure the salon environment is clean, organized, and compliant with health and safety regulations.
• Develop and implement marketing and promotional strategies to attract new clients and retain existing ones.
• Handle customer inquiries, feedback, and complaints professionally and promptly.
• Conduct regular staff meetings and training sessions to maintain high levels of performance and professional development.
• Monitor and analyse salon performance metrics, preparing regular reports for senior management.
• Stay updated with industry trends and incorporate new techniques and services to keep the salon competitive.

Desired Candidate-

Should have good communication skills and strong retail background with good Presentability.

Core Responsibilities

• Guest Service Satisfaction & complaint resolution
• Team Management (Eg : Motivation, Conflict Resolution)
• Inventory Management (Retail & Consumption)
• Salon Top Line Numbers (Revenue Target)
• Salon Hygiene, upkeep & Maintenance
• Accounting & Billing Operations
• Capacity, Assets & resource optimization
• Bottom line focus (profitability)