Store Manager

PNG Jewellers Ltd; Pune District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

PNG Jewellers Ltd in Pune is seeking a Branch Manager to drive overall branch success by meeting sales targets, maintaining service standards, and leading a capable team. You will manage stock, plan and monitor turnover, and ensure brand adherence while delivering an outstanding customer experience.

Responsibilities include MIS reporting, staff training, BTL initiatives, and data privacy compliance, all within a strong leadership framework and brand guidelines.

Qualifications

• Leadership and people management qualities with a focus on sales performance.
• Strong communication and customer service orientation.
• Ability to implement store processes and SOPs.

Responsibilities

• Achieve branch sales targets through strategy development and execution.
• Lead the sales team to meet or exceed daily targets.
• Ensure stock tally and optimize inventory levels.
• Monitor inventory turnover and implement improvements.
• Plan and execute BTL activities to boost footfall and brand visibility.
• Uphold service standards and deliver an exceptional customer experience.
• Provide MIS reports to stakeholders in a timely manner.
• Conduct training sessions for sales staff on product knowledge and launches.
• Manage customer data with confidentiality and privacy compliance.
• Maintain store ambiance in line with brand standards.
• Lead SOP adherence across branch staff.

Skills

Leadership

Sales targets

Stock management

MIS reporting

Training

People management

Brand standards

Job description

Job Description

Branch Manager will be responsible for the overall success of our branch, by meeting and exceeding sales targets, maintaining exceptional service standards and operates efficiently. BM will lead a team, manage branch operations, and uphold brand's guidelines and values. We are seeking a dedicated and results-oriented individual with strong leadership and communication skills.

Key Responsibilities

1. Achieve Branch Sales Targets: Develop and execute strategies to achieve branch-specific sales targets. Monitor and guide the sales team to meet and exceed sales objectives. Encourage initiatives from all employees to meet daily targets.
2. Stock Management: Ensure accurate stock tally and efficient stock management to optimize inventory levels.
3. Inventory Turn Monitoring: Monitor stock turns of the store and implement measures to improve inventory turnover.
4. Turn System Implementation: Ensure smooth implementation of the Turn system in the store as per established processes.
5. BTL Activities: Plan and execute Below-the-Line (BTL) or PR activities to increase footfall and brand visibility.
6. Service Excellence: Uphold and elevate service standards to provide an exceptional customer experience.
7. MIS Reporting: Regularly update and submit MIS reports to respective stake holders in a timely manner.
8. Competitor and Market Analysis: Perform competitor and market analysis and submit relevant reports to the area manager.
9. SOP Adherence: Ensure strict adherence to store Standard Operating Procedures (SOP) among the entire branch staff.
10. People Management: Create a positive work culture and motivate employees to achieve their Sales, FPP, and BTL activities targets.
11. Training and Development: Conduct internal training sessions for the sales staff, covering product knowledge, grooming, new launch schemes, and competitor analysis.
12. Customer Data Management: Responsibly manage customer data, ensuring confidentiality is maintained in compliance with privacy regulations.
13. Store Ambiance: Ensure the store's ambiance is maintained in line with brand standards.