Store Manager

Pinklay; New Delhi, Gurugram District; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Growth opportunities

Creative work environment

Competitive compensation

Employee discounts

Job summary

Pinklay is seeking an experienced Store Manager to lead our Delhi retail store end-to-end, driving sales, customer experience, and brand standards on the shop floor. You will recruit and mentor staff, oversee stock and VM, and ensure profitable operations.

Ideal candidates bring 3–6 years in retail with 1–2 years in a Store Manager or ASM role, plus experience in fashion, lifestyle, or home decor retail. Weekend/holiday shifts are required.

Qualifications

• 3–6 years in retail with 1–2 years in Store Manager/ASM.
• Experience in fashion, lifestyle, or home decor retail preferred.
• Strong leadership, communication, and interpersonal skills.
• Customer-first mindset with attention to detail.
• Familiarity with retail systems, POS, inventory tools.
• Willingness to work weekends, holidays, and retail hours.

Responsibilities

• Own and drive store sales targets, KPIs, and performance.
• Ensure smooth daily store operations and stock management.
• Deliver warm, personalised customer experiences and handle escalations.
• Recruit, train, and mentor store staff; conduct performance reviews.
• Maintain brand visual merchandising and in-store storytelling.
• Prepare sales and operational reports; coordinate with central teams.

Skills

Retail leadership

Customer service

Communication

Interpersonal skills

POS systems

Tools

POS software

Inventory management tools

Job description

We are looking for an experienced Store Manager to lead our retail store end-to-end. The ideal candidate will be a strong people leader with a sharp eye for customer experience, visual merchandising, and sales performance. You will be responsible for driving store profitability while upholding Pinklay's values and brand ethos on the shop floor.

Key Responsibilities

• Store Operations & Sales
• 1. Own and drive store sales targets, KPIs, and overall performance
• 2. Ensure smooth daily store operations
• 3. Monitor stock levels, replenishment, and shrinkage
• Customer Experience
• 1. Deliver a warm, personalised, and high-quality customer experience
• 2. Handle customer concerns or escalations with empathy
• 3. Build long-term customer relationships and encourage repeat visits
• Team Leadership
• 1. Recruit, train, and mentor store staff
• 2. Set clear expectations, conduct regular performance reviews
• 3. Create a positive, collaborative, and high-performance work culture
• Visual Merchandising & Brand Standards
• 1. Ensure the store is visually appealing at all times as per brand VM
• 2. Maintain high standards of cleanliness, presentation, and storytelling
• 3. Implement seasonal launches, promotions, and in-store campaigns
• Reporting & Coordination
• 1. Prepare daily, weekly, and monthly sales and operational reports
• 2. Coordinate closely with the central retail, merchandising teams
• 3. Share customer insights and feedback to help improve products

Requirements

• 1. 3-6 years of experience in retail, with at least 1-2 years in a Store Manager or Assistant Store Manager role
• 2. Experience in fashion, lifestyle, or home decor retail preferred
• 3. Strong leadership, communication, and interpersonal skills
• 4. Customer-first mindset with attention to detail
• 5. Comfortable with retail systems, POS, inventory tools
• 6. Willingness to work weekends, holidays, and retail hours

What We Offer

• 1. Opportunity to grow with a fast-growing lifestyle brand
• 2. A creative, value-driven work environment
• 3. Competitive compensation and performance-based incentives
• 4. Employee discounts on Pinklay products