Head - Habredashery

Usha International; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Usha International seeks Head Haberdashery to lead the Haberdashery concept store as a premium lifestyle destination in Mumbai. You will shape brand positioning, elevate customer experience, drive footfall, and build a high-performing cross-functional team.

This role requires 5–7 years in premium boutiques or luxury retail, strong leadership, and a proven ability to create aspirational store experiences. You will partner with Design, Marketing, and Supply Chain to deliver distinctive experiences.

Qualifications

• Leadership experience in premium boutiques or luxury retail.
• Strong service orientation and customer experience design.
• Ability to manage premium brand standards across store operations.
• Experience in coordinating cross-functional teams and store initiatives.

Responsibilities

• Lead premium branding and store experience aligned with global luxury trends.
• Oversee end-to-end store operations including inventory, logistics, HR, and facilities.
• Develop and mentor a multi-disciplinary team to deliver exceptional customer service.
• Build relationships with premium customers, designers, chefs, suppliers, and media.
• Make strategic decisions on store positioning and footfall initiatives.

Skills

Leadership

Team-building

Customer experience design

Premium luxury retail

Store operations

Brand management

Education

Management Graduate

Job description

The Head Haberdashery role exists to provide strategic, administrative, and functional leadership for the Haberdashery concept store, positioning it as a premium lifestyle and experiential retail destination. The role contributes to the organisation’s objectives by driving brand positioning, customer experience excellence, footfall growth, team capability, and commercial performance, while establishing Haberdashery as a distinctive, aspirational concept aligned with global fashion and lifestyle trends.

END RESULTS

MAJOR ACTIVITIES

Premium Brand Positioning & Store Experience

• Create and sustain a luxury, experiential retail environment aligned with premium global brands
• Ensure high standards of branding, visual merchandising, ambience, and presentation
• Conceptualise and execute initiatives to increase store footfall
• Drive awareness of the unique Haberdashery concept through events, collaborations, and promotions

Operational Excellence & Governance

• Oversee end-to-end store operations including inventory, logistics, HR, and facilities
• Ensure smooth day-to-day functioning with strong administrative and control discipline

Team Leadership & Capability Building

• Lead, manage, train, and motivate a multi-disciplinary team of professionals
• Build a service-oriented culture delivering exceptional customer experience

Stakeholder & Ecosystem Management

• Build strong relationships with premium customers, designers, chefs, suppliers, and media
• Coordinate effectively with internal stakeholders across Product, Marketing, Supply Chain, HR, and Finance

Key Decisions this job will facilitate

• Strategic decisions on store positioning, customer experience design, and brand representation
• Decisions on footfall generation strategies, events, collaborations, and awareness initiatives
• Operational decisions covering inventory levels, staffing, visual merchandising, and resource allocation
• Talent decisions related to team hiring, training, performance management, and capability development
• Partnering decisions with designers, chefs, suppliers, and premium ecosystem stakeholders
• Educational Qualifications : Management Graduate from a reputed institute (preferred)
• Relevant Experience : 5–7 years of experience in leadership roles within premium boutiques, luxury retail stores, or lifestyle concept environments, preferably as a Store Head / Vertical Lead / Second-in-Command
• Technical & Functional Knowledge
• Strong understanding of luxury retail operations, brand management, visual merchandising, and customer experience design
• Exposure to inventory management, logistics, and retail operations controls
• Sound commercial and business acumen
• Skills
• Ability to relate to and manage premium brands and high-end customers
• Strong leadership, team-building, and people-development skills
• Excellent communication, influencing, and interpersonal capabilities
• Ability to innovate and conceptualise new retail experiences
• IT orientation and comfort with retail systems and reporting