Store Manager - D2C - Kerala

airtel; Thiruvananthapuram; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Airtel store in India is seeking a Store Manager – Sales to lead daily store operations, ensure SOP compliance, optimize inventory and visuals, and drive revenue while delivering best-in-class customer experience.

You will manage a team of retail staff, coordinate with marketing, finance and HR, train associates, monitor KPIs, and safeguard assets with loss-prevention measures.

Qualifications

• Bachelor or higher degree with retail operations experience.
• Minimum 4+ years in a retail operations role.
• Strong leadership, communication and customer-service orientation.

Responsibilities

• Manage daily store operations and ensure SOP compliance.
• Control inventory, conduct stock checks and coordinate with supply chain.
• Oversee visual merchandising and store layouts to be on-brand.
• Track budgets, costs, and drive store revenue targets.
• Implement loss prevention measures and security controls.
• Lead launches and refits across store dimensions.

Skills

Store operations

Leadership

Customer experience

Inventory control

Visual merchandising

MS Office

Communication

Education

Graduate degree

MBA / PGDM (optional)

Tools

Excel

PowerPoint

Word

Outlook

Job description

Job Description

Born in 1995, Airtel aims to offer global connectivity and unlock endless opportunities. Our presence is positioned to serve nearly 96% of the nation's population with infrastructure to sustain cutting-edge technologies such as 5G, IoT, IQ, and Airtel Black. At Airtel, we strive to go beyond our duties to create impactful solutions for consumers, while also preserving the ecological balance.

Limitless Impact

We create impact, take early ownership, and experiment with different career paths as part of our cultural fabric. Here’s what you will get to experience as an Airtel employee:

You Get To Make a Difference To Internal And External Customers By Taking Small And Big Ideas To Success And Therefore Leaving Footprints At The Scale Of Billions. And Beyond. Limitless Ownership

You get to go above and beyond to take responsibility, challenge the norms and take risks to create big things in more ways than one. Limitless Careers:

You have the freedom to imagine, and an open canvas available to you to experiment and implement new ideas to gain depth and breadth of experiences.

So come join us, and #BeLimitless. Because you are.

Job Details

Job Title Store Manager – Sales

Designation Store Manager

Job Code

Function D2C

Sub-Function Sales

Location

Level/Grade Senior Executive / Executive

Position Description

The purpose of this role is to manage the Airtel store and ensure successful running of its operations. Additionally, the role requires maintaining compliance with agreed guidelines in order to deliver best in class experience and managing store revenue & cost targets.

Organizational Relationship

Reporting To Regional Head (~ Zonal Own Retail Manager)

Total number of employees supervised by you DIRECTLY or INDIRECTLY

Managerial Individual Contributors

Directly – –

Indirectly – –

Store Operations

Key Responsibilities & Accountabilities

• Manage & ensure the operations are in line with pre-defined SOPs with the look and feel of the store as per guidelines / standards.
• Control inventory levels, conduct regular stock checks, and coordinate with the supply chain for optimal product availability.
• Oversee visual merchandising efforts, ensuring that product displays and store layouts are appealing and on-brand.
• Effectively track transactions and budgets for store operations, ensuring cost-effectiveness and financial targets are met.
• Implement security measures and loss prevention strategies to safeguard inventory and assets.
• Accountable for clearing store for formal launches across dimensions and during refit & conversion.

Customer Experience

• Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution.
• Ensure an outstanding in-store customer experience, including product knowledge, assistance, and issue resolution, fostering customer loyalty.
• Implement KPIs to monitor and evaluate the success of store operations, providing regular reports to senior management.

People Management

• Lead retail staff, providing guidance, coaching, and performance feedback to ensure a high level of customer service and sales effectiveness.
• Anchor trainings as required for team member development on product knowledge, sales techniques, and best practices.
• Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies and to maintain integration of in-store & online operations.

Knowledge, Certifications and Experience

Education Qualification Full time graduate degree, MBA / PGDM (optional)

Total Experience 4+ years of experience in retail business operations role

Key Interactions

Internal / External Stakeholders

(Internal means – External to the department and internal to the organization; External means – External to the organization)

Internal Zonal / Area Sales Managers & Field Sales Executives

External Channel Partners

Skills and Competencies

Technical Competencies

• Proficiency in retail operations and S&M techniques
• Basic knowledge of MS Office: Excel, PowerPoint, Word & Outlook

Leadership and Behavioural Competencies

• Process Orientation
• Influencing Personality
• Communication Skills (oral/written)
• Interpersonal Skills
• Teamwork and Collaboration
• Result Orientation
• Customer Obsession
• Positive Drive and Energy