Store Manager

Airtel; Kamrup Metropolitan, Agartala; On-site; INR 400,000 - 650,000; Full time

Job summary

Airtel is seeking a Store Manager to lead and oversee the daily running of an Airtel store in Kamrup Metropolitan, Assam. You will ensure operations follow SOPs, manage budgets, and safeguard assets while delivering a best-in-class customer experience.

You will supervise staff, coordinate with marketing, finance and HR, optimize product displays and stock levels, implement loss prevention, and support launches or store refits to keep the store competitive and compliant.

Qualifications

• Experience managing a retail store operations and team.
• Ability to drive customer service excellence and KPIs.
• Strong coordination with marketing, finance and HR.

Responsibilities

• Manage and ensure operations align with SOPs and store guidelines.
• Control inventory, conduct stock checks, and coordinate with supply chain.
• Oversee merchandising and budget tracking for cost targets.
• Lead retail staff and provide coaching and performance feedback.

Skills

People management

Store operations

Inventory control

Customer service

Leadership

Job description

Position Description

The purpose of this role is to manage the Airtel store and ensure successful running of its operations. Additionally, the role requires maintaining compliance with agreed guidelines in order to deliver best in class experience and managing store revenue & cost targets.

Key Responsibilities & Accountabilities

Store Operations:

• Manage & ensure the operations are in line with pre-defined SOPs with the look and feel of the store as per guidelines / standards.


• Control inventory levels, conduct regular stock checks, and coordinate with the supply chain for optimal product availability.


• Oversee visual merchandising efforts, ensuring that product displays and store layouts are appealing and on-brand.


• Effectively track transactions and budgets for store operations, ensuring cost-effectiveness and financial targets are met.


• Implement security measures and loss prevention strategies to safeguard inventory and assets.


• Accountable for clearing store for formal launches across dimensions and during refit & conversion.

Customer Experience:

• Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution.


• Ensure an outstanding in-store customer experience, including product knowledge, assistance, and issue resolution, fostering customer loyalty.


• Implement KPIs to monitor and evaluate the success of store operations, providing regular reports to senior management.

People Management

• Lead retail staff, providing guidance, coaching, and performance feedback to ensure a high level of customer service and sales effectiveness.


• Anchor trainings as required for team member development on product knowledge, sales techniques, and best practices.


• Collaborate with central functions such as marketing, finance, and HR to ensure alignment with broader company policies and to maintain integration of in-store & online operations.