Store Manager

airtel; India; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Airtel in India is seeking a Store Operations Manager to oversee daily store activities, ensure compliance with SOPs, and deliver a best-in-class customer experience. You will manage visual merchandising, inventory, cash handling, and KPI reporting while driving revenue through new acquisitions and upsell.

The role requires 4–6 years in retail operations and an MBA or equivalent. This full-time position reports to the Zonal Sales Manager and is based at the store, with responsibilities spanning

Qualifications

• Must have: Post-graduation, MBA or equivalent business diploma.
• 4-6 years of work experience, with at least 2 years in Retail Operations.
• Located in Airtel store with responsibility for achieving revenue and cost targets.

Responsibilities

• Drive store operations in line with SOPs and guidelines.
• Ensure store looks and merchandising as per standards.
• Manage cash, prevent theft and security risks.
• Oversee inventory to avoid stockouts or surplus.
• Report KPIs on time per guidelines.
• Lead store launch readiness and post-refit closures.
• Drive sales from new acquisitions and upsell.
• Manage store expenses as planned.
• Develop outsourced store staff through briefing and coaching.
• Improve customer experience and CE adherence.

Skills

High energy

Process orientation

Project management

Customer Experience

Partnerships

Influencing

Education

MBA or equivalent Business Management Diploma

Job description

#BAL_DTC

We are a fun-loving, energetic and fast growing company that breathes innovation. We strive to give an unparalleled experience to our customers and win them for life. One in every 24 people on this planet is served by Airtel. Here, we put our customers at the heart of everything we do. We encourage our people to push boundaries and evolve from skilled professionals of today to risk-taking entrepreneurs of tomorrow. We hire people from every realm and offer them opportunities that encourage individual and professional growth. We are always looking for people who are thinkers & doers; people with passion, curiosity & conviction; people who are eager to break away from conventional roles and do 'jobs never done before’.

Function

Sales

Reporting To

Zonal Sales Manager

Purpose of the Job

Located in the store, this role has direct responsibility for the successful running of the Airtel store. The person will ensure compliance with agreed guidelines to deliver a best in class experience & ensure store revenue & cost targets are met.

Key Deliverables

Store Operations & Audit / Compliance

• Adherence of Store Operations in line with pre-defined SOPs
• Ensure that the look and feel of the store is as per guidelines/standards
• Track efficient Cash handling; prevent shoplifting / ensure safety and security
• Visual merchandising as per plan / guidelines
• Inventory and stock management to prevent stock-outs or excess Inventory
• KPI reporting as per guidelines and on-time

Strategic Roll Outs

• Accountable for clearing store for formal launch as per pre-defined procedure across dimensions (e.g. manpower/ furniture & fittings/ IT/ device inventory)
• Manage closure of current store during refit & conversion

Skills Required

• High energy
• Strong process orientation
• Project management skills
• Appreciation of need for Customer Experience delivery
• Building & nurturing partnerships
• Influencing skills

Profitability

• To achieve the target on conversion from the walk in customers in terms of Sales from new acquisitions & upsell
• To ensure required MIS & tracking at CRO levels
• Manage Store expenses are as per plan
• Provide suggestions /feedback to improve store productivity

People Development / Team Management

• To ensure daily roistering & briefing to outsourced store staff
• Ensure that attrition issues (planned & unplanned) are escalated for timely resolution
• Ensure motivation & development of outsourced store staff

Customer Experience

• Ensure adherence to CE guidelines
• Manage staff allocation based on demand at point in time
• Personally step in to handle demanding customers
• Provide suggestions for improvements in CE

Educational Qualifications

• Must have: Post-graduation, MBA or equivalent Business Management Diploma

Work Experience

• Must have: 4-6 years’ work experience. At least 2 years in a Retail Business operations role.