Store Manager

Shakti Agencies; Jharsuguda; On-site; INR 400,000 - 600,000; Full time

Job summary

Shakti Agencies in Jharsuguda, Odisha, is hiring a Store Manager for a renowned Jewellery Brand. You will lead store sales, operations, and staff, ensuring excellent customer service and tight control on stock and KPIs.

You will coordinate with marketing and Merchandising to implement promotions, events, and customer outreach while maintaining brand standards and compliance. 3-8 years in retail and strong leadership are essential.

Qualifications

• Graduate or Post Graduate with 3-8 years in retail
• Strong knowledge of retail metrics and KPIs
• Excellent communication and interpersonal skills
• Experience in store operations and team leadership

Responsibilities

• Drive sales plans and achieve store targets.
• Monitor financial performance against targets.
• Develop and implement reporting to track operations.
• Coordinate with marketing/merchandising for promotions.
• Ensure staffing per manpower matrix and supervisor accountability.
• Oversee stock levels, replenishment, and aging analysis.
• Handle customer queries and resolve complaints promptly.
• Engage with high-profile customers for better service and retention.
• Collaborate with area/cluster managers on marketing plans.

Skills

Customer Centricity

Communication Skills

Store Operations

Retail KPIs

Target Planning

Education

Graduate or Post Graduate

Tools

Inventory System (Symphony)

Job description

We are hiring for the position of Store Manager for the store of a renowned Jewellery Brand in Jharsuguda, Odisha.

NO. OF VACANCIES: 01

JOB RESPONSIBILITIES:

• 1. Provide inputs to the Area Managers and Cluster Manager to consolidate the potential sales on the stores and develope the annual business targets.
• 2. Monitor the financial performance of store against targets periodically.
• 3. Develope and implement reporting & review mechanisms to track operational performance and ensure course correction & corrective action, as appropriate.
• 4. Drive the Sales plans, monitor and analyse the sales data in coordination with the Sales Staff to ensure that the store targets are met.
• 5. Ensure adequate level of staffing in the store as per store manpower matrix and take appropriate actions accordingly; ensure that duties, responsibilities and targets are cascaded appropriately and effectively monitored.
• 6. Monitor the indents for the stock based on the options shown by the symphony systems and ensure optimization.
• 7. Ensure adherence of the staff to the Code of Conduct viz. Rules & Regulation, Morning Meeting, Confidentiality, Attendance, Leave, Dress Code, Uniform, Accommodation, Mess, etc.
• 8. Review the various financial records and ensure that its consistent as per the guidelines; Ensure that all the commercial compliance is carried out as per the corporate guidelines.
• 9. Anchor periodic customer meets for birthdays, anniversaries, dormancy drives etc. and ensure maximum customer
• 10. Manage the store operations in the store in coordination with all the relevant stakeholders.
• 11. Ensure the maintenance of stock level and its replenishment as per the sales and customer preferences.
• 12. Asses the ageing of stock and product Mix as per the market preferences within the store and coordinate with the merchandising team for optimization.
• 13. Manage customer queries and complaints as per the company guidelines; Identify and engage with high profile and regular customers to extend better services.
• 14. Support the marketing plan formulation in coordination with the marketing teams and the Cluster Manager with daily monitoring of the activities identified.
• 15. Ensure implementation of lean retaining principles in the store.
• 16. Develop the annual marketing plans and BTL activities along with the Area Manager/ Cluster Manager.
• 17. Propose activity for the retail initiatives in stores and marketing support in terms of VM updation, gift with purchase introduction & promotions etc.
• 18. Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings.
• 20. Ensure pay-out of the incentive to the store staff as per individual performance with coordination from the relevant teams.
• 22. Conduct training need analysis in the store and nominate staff to undergo re-training when required.
• 23. Ensure resolution of customer complaints and ensure quick resolution by engaging with the relevant teams.
• 24. Drive a culture of diversity, performance and transparency in the store and ensure the employees in the store are engaged.
• 25. Mentor and develop staff using a supportive and collaborative approach.

JOB REQUIREMENTS:

• 1. Customer Centricity
• 2. Any Graduates or Post Graduates
• 3. 3-8 Years of experience in Retail
• 4. Strong Knowledge in Retail Metrics or KPIs
• 5. Excellent Communication Skills
• 6. Target Planning
• 7. Experience in Store Operations