Store Manager

Crocs, Inc.; Gautam Buddha Nagar; On-site; INR 700,000 - 1,100,000; Full time

Job summary

Crocs, Inc. seeks a Store Manager in India to lead a team of store associates to deliver exceptional customer experiences and drive sales. You will oversee daily operations, visual standards, and inventory control while fostering inclusion and employee growth.

Ideal candidates bring 4+ years in retail with prior Store Manager exposure, strong communication skills, and a proven ability to lead teams in a fast-paced environment. Flexibility for nights and weekends is expected.

Qualifications

• 4+ years of total retail experience; preferably with Store Manager experience.
• Strong leadership and people management abilities.
• Excellent communication skills, both written and verbal.

Responsibilities

• Deliver outstanding service to customers using the C.H.A.R.M service model.
• Lead store team to surpass sales and service metrics.
• Apply analytics and company reporting to identify opportunities in-store.
• Oversee visual presentation, product flow, replenishment, and store standards.
• Foster an inclusive environment to develop talent and promote growth.
• Coordinate, delegate, prioritize, and meet daily store deadlines.

Skills

Leadership

Communication

Retail experience

Team management

Job description

Job Description:

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And thats exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

As the Store Manager, you will lead a dedicated team of store associates & leaders every day, to create an exceptional consumer experience. Your focus will be on driving sales, providing excellent customer service, maintaining visual presentations, and developing talent within the store. This role offers opportunity to grow and collaborate with industry leading teammates and partners.

What Youll Do

• Deliver outstanding service to our consumers using our C.H.A.R.M service model
• Leads the store team in surpassing performance metrics including sales, consumer service and charms
• Apply analytical thinking & company reporting to find opportunities within store, empowering the team to make strategic decisions
• Lead visual presentation, product flow, replenishment, and operational standards throughout the store
• Build Foster a welcoming, inclusive environment that engages promotes internal growth and builds an external network of talent
• Coordinate, delegate, prioritize and meet store deadlines while ensuring effective follow up on daily activities
• Contribute to crafting a team environment that encourages sharing of suggestions, ideas, and concerns while upholding Crocs Inc. values
• Learn & assist in various departments including consumer service, product knowledge, visual presentation, and stock room management.
• Support team members in the daily execution of retail operations i.e., POS system management and use, stock replenishment, assist in pricing and markdown processes seasonally, promote loyalty programs, maintain cleanliness and recovery standards etc.
• Adhere to Crocs, Inc. Asset Protection policies and procedures, including shortage prevention, inventory control, and compliance procedures

What Youll Bring to the Table

• Must be 18 years or older
  • 4+ years of total retail experience, preferably with previous Store Manager experience.
• Proven leadership skills with the ability to challenge, empower, and drive team results
• Strong communication skills (written and verbal) to successfully connect with store team members, operations managers, district managers and corporate partners
• Desire to succeed in a high growth, fast-paced retail environment
• Flexibility in work schedule including availability for nights, weekends, holidays and extended hour s

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

Job Category: Retail

Requirements: