Retail Store Manager

Lenskart; Chittoor; On-site; INR 350,000 - 550,000; Full time

Job summary

Lenskart is seeking a Store Manager based in India to drive store performance and customer satisfaction. You will coach the team, monitor sales targets, and ensure smooth operations across cash, inventory, and POS processes.

As a leader, you will focus on staff development, maintaining morale, and delivering an exceptional customer experience while upholding Lenskart standards and SOPs.

Qualifications

• Minimum qualification: Graduate (educational requirement).
• Strong leadership and customer-service orientation expected for retail store management.

Responsibilities

• Drive store sales, conversions and customer satisfaction targets.
• Maintain high staff morale, develop team, and control attrition.
• Ensure smooth store operations including cash, inventory, POS usage and stock checks.
• Lead by example to deliver excellent customer experience and QMS adherence.

Education

Graduate

Job description

About the Role

A Store Manager at Lenskart acts as an important link between strategy and execution.

He/she drives the store towards

achieving all assigned metrics of Store Sales, Conversions, Customer satisfaction etc. and is responsible for keeping a high level

of morale among the store staff, developing them, controlling attrition, and ensuring smooth operations at the store.

Responsibilities

Area Activities expected to be performed by a Lenskart Store Manager

Customer focus: Driving Net Promoter Score Greeting customers when they enter store and coaching the team to do the same

Displaying commitment towards providing exceptional Customer Service and ensuring that Lenskart associates also treat Customer Satisfaction as a priority

Dealing with customer service issues such as queries and complaints at store level and ensuring this is consistent with the team

Striving to have long lasting and fruitful relationships with each of our customers

Driving sales vs. Driving the sales of the store to meet the allotted targets by allocating the targets to the staff

Developing a culture of high sales performance expectations, i.e. Sales Leadership plan Motivating and inspiring the field team to drive for results

Assessing field capability and establish performance priorities at group level

People

Assisting in recruiting and selecting high potential staff

Providing effective on-the-job training and guidance to team members making use of company development training modules

(Attrition Control)

Delivering clear, motivating and constructive feedback in a timely manner to all retail associates

Evaluating the training needs of store associates and working closely with L&D department to execute the developmental plan

Cash & Inventory

Ensuring availability of required merchandise and services

Conducting stocktakes regularly

Ensuring the staff at store level has basic understanding of POS System to ensure transactions management are properly and effectively processed

Performing the necessary quality checks for the new products

Working very closely with other departments till the product reaches the customer and ensuring the best customer experience to the Lenskart CustomerEnsuring that all store employees, including the Optometrist, are taken care of and their issues

Supervision

are resolved

Ensuring that the eye check-ups are conducted as per the SOP and maintain high quality standards

SOP adherence & implementation

Updating colleagues on business performance, new initiatives and other important issues

Scheduling the teams shift timings to meet the stores business needs and demands

Ensuring staffing levels are adequate to effectively operate the storeMaintaining the store as per Lenskart standards, regularly cleaning the frames and other

Store up keep & maintenance

equipment at the store

Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

Minimum qualification: Graduate

Ability to act as a link between strategy and execution

Ability to develop and inspire people to achieve their best

Ability to build rapport and trusting relationships

Ability to understand stated and unstated needs of the customer and offer solutions

Clear communication and active listening skills

Ability to adapt to a changing environment and openness to learn

Proactive task ownership, result-orientation, and customer-orientation

Ability to multitask and organize activities based on priority