Boutique Commercial Manager -BCM

r3 Consultant; Bengaluru; On-site; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Professional growth opportunities

Performance-based incentives

Customer-first work culture

Job summary

r3 Consultant is looking for a Boutique Commercial Manager in Bengaluru & Delhi to lead operational excellence at our luxury jewellery boutique. You will oversee daily operations, manage inventory, and support sales objectives.

The ideal candidate will have 4-6 years of experience in luxury retail, strong organizational skills, and the ability to enhance customer service. We offer professional growth, attractive compensation, and a premium work culture.

Qualifications

• 4–6 years of experience in boutique/store operations, preferably luxury jewellery.
• Strong understanding of inventory control and stock audits.
• Exceptional attention to detail and organizational skills.

Responsibilities

• Oversee daily operational processes and compliance with SOPs.
• Manage inventory movements and minimize dead stock.
• Support sales targets and track commercial metrics.

Skills

Inventory control

Organizational skills

Customer service

Communication skills

Multitasking

Tools

POS systems

ERP tools

Microsoft Office (Excel)

Job description

Job Title

Boutique Commercial Manager (BCM)

Location

Bengaluru & Delhi

Position Type

Full-Time

Reporting To

Store Manager / Regional Retail Head

Role Overview

We are looking for a detail-oriented, commercially savvy, and customer-centric Boutique Commercial Manager (BCM) to lead operational excellence at our luxury jewellery boutique. This role is key in driving sales performance, ensuring compliance with stock and process standards, and elevating the client experience in a refined and elegant retail setting.

Key Responsibilities

• Boutique Operations & Compliance
• Oversee daily operational processes, ensuring strict adherence to SOPs for stock handling, billing, documentation, and reporting.
• Monitor the boutique’s adherence to brand, safety, and hygiene standards.
• Maintain updated records for audits, inward/outward stock, and internal reconciliations.
• Ensure timely replenishment and accurate tagging of merchandise.
• Inventory & Stock Management
• Supervise daily stock counts—opening and closing—and validate variances with Store Manager.
• Conduct fortnightly internal audits and reconcile discrepancies.
• Manage inventory movements, transfers, and repairs; coordinate with warehouse or supply chain teams as needed.
• Minimize dead stock through proactive inventory review and rotation.
• Sales & Commercial Coordination
• Work closely with the sales team and Floor Manager to support achievement of boutique targets.
• Track commercial metrics such as sell-through rate, stock-to-sales ratio, and category-wise performance.
• Support the Store Manager in driving promotional activities, clienteling initiatives, and luxury sales behaviour.
• Team Development & Support
• Mentor junior staff on process compliance, system usage, and product knowledge.
• Ensure training is provided on POS systems, stock management tools, and operational checklists.
• Act as the commercial backbone of the boutique, supporting sales associates to stay focused on client service.
• Customer Experience & Support
• Ensure seamless backend coordination during high-value transactions and custom orders.
• Oversee documentation for repairs, returns, exchanges, buybacks, and advance bookings.
• Resolve customer queries related to receipts, invoices, product follow-ups, and service documentation.

Requirements

• Minimum 4–6 years of experience in boutique/store operations, preferably in luxury jewellery, watches, or high-end fashion.
• Strong understanding of inventory control, reconciliation processes, and stock audits.
• Working knowledge of POS systems, ERP tools, and Microsoft Office (Excel proficiency is a must).
• Exceptional organizational skills with a keen attention to detail.
• Professional demeanor, with excellent verbal and written communication skills.
• Ability to multitask, work under pressure, and prioritize effectively in a dynamic retail environment.
• Fluency in English and local language (Kannada for Bengaluru / Hindi for Delhi).
• Flexibility to work weekends, holidays, and extended store hours as required.

What We Offer

• A chance to be part of a pioneering luxury jewellery brand
• Professional growth through structured training and leadership development programs
• Attractive compensation with performance-based incentives
• A premium, design-driven, and customer-first work culture