Jewellery Store Manager

Weekday (YC W21); Maharashtra; On-site; INR 600,000 - 900,000; Full time

Job summary

Luxury Jewellery Brand seeks an associate-level showroom leader to drive day-to-day operations and sales performance across multiple locations in India. You will ensure premium service, maintain visual standards, and manage inventory and budgets with a focus on profitability.

The role requires 4+ years of experience in retail jewellery or luxury settings, strong leadership, and a commitment to exceptional customer experiences.

Qualifications

• Bachelor’s degree in Business, Retail Management, Commerce, or related field.
• Proven experience managing a retail showroom, preferably jewellery or luxury retail.
• Strong knowledge of retail operations, sales management, inventory control, and customer service.
• Experience managing store profitability and P&L.
• Excellent leadership, communication, and team management skills.
• Strong analytical and problem-solving abilities.
• Customer-focused mindset with the ability to deliver outstanding service.

Responsibilities

• Manage the day-to-day operations of the showroom with adherence to SOPs and standards.
• Maintain high visual merchandising, cleanliness, and showroom presentation.
• Drive showroom sales and achieve revenue, profitability, and growth targets.
• Monitor key metrics: conversion, retention, inventory turnover, and sales performance.
• Own showroom P&L and monitor revenue, expenses, and profitability; support budgeting and planning.

Skills

Store Management

Retail Operations

Sales Management

P&L Management

Team Leadership

Customer Relationship Management

Inventory Management

Education

Bachelor's degree in Business, Retail Management, Commerce, or a related field

Job description

This role is for one of our clients

Industry: Luxury Jewellery Brand

Seniority level: Associate level

Min Experience: 4+ years

Location: Bengaluru, Bhagalpur, Bihar, India, Darbhanga, Bihar, India, Sambalpur, Odisha, India, Cuttak, Pune, Nashik, Maharashtra, India, Jodhpur, Rajasthan, India, Hyderabad, Telangana, India, Dehradun, Uttarakhand, India, Asansol, West Bengal, India, Moradabad, Uttar Pradesh, India, Jaipur, Rajasthan, India

JobType: full-time

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Key Responsibilities

Store Operations

• Manage the day-to-day operations of the showroom while ensuring adherence to established SOPs and operational standards
• Maintain high visual merchandising, cleanliness, and overall showroom presentation
• Ensure smooth store operations with a focus on customer satisfaction and service excellence

Sales & Business Performance

• Drive showroom sales and achieve revenue, profitability, and growth targets
• Monitor key business metrics including conversion rates, customer retention, inventory turnover, and sales performance
• Develop and implement local sales initiatives to maximize footfall and business growth
• Execute promotional campaigns and support in-store marketing activities

Financial Management

• Own the showroom P&L and ensure optimal utilization of operational budgets
• Monitor revenue, expenses, and profitability while identifying opportunities to improve financial performance
• Support budgeting, forecasting, and business planning activities

Inventory & Operations Control

• Ensure accurate inventory management, stock reconciliation, and loss prevention
• Monitor inventory movement and optimize stock levels to improve inventory turnover
• Coordinate with supply chain and merchandising teams to maintain product availability

Team Leadership

• Lead, motivate, and develop the showroom team to deliver exceptional customer experiences
• Set performance goals, conduct regular performance reviews, and provide coaching and mentoring
• Support recruitment, onboarding, employee engagement, and retention initiatives
• Identify training needs and facilitate continuous learning and skill development

Customer Experience

• Build strong customer relationships and ensure a premium shopping experience
• Resolve customer concerns promptly while maintaining high service standards
• Drive customer loyalty, repeat business, and long-term retention

Compliance & Process Excellence

• Ensure compliance with company policies, operational procedures, and retail standards
• Promote continuous improvement across store operations and business processes
• Maintain accurate operational reports and business performance dashboards

Required Qualifications

• Bachelor's degree in Business, Retail Management, Commerce, or a related field
• Proven experience managing a retail showroom, preferably within the jewellery or luxury retail industry
• Strong knowledge of retail operations, sales management, inventory control, and customer service
• Experience managing store profitability and P&L
• Excellent leadership, communication, and team management skills
• Strong analytical and problem-solving abilities
• Customer-focused mindset with the ability to deliver outstanding service

Preferred Qualifications

• Experience in jewellery retail or luxury retail
• Strong understanding of showroom operations and visual merchandising
• Experience planning and executing in-store marketing activities
• Familiarity with retail POS and inventory management systems

Must-have Skills

• Store Management
• Retail Operations
• Sales Management
• P&L Management
• Team Leadership
• Customer Relationship Management
• Inventory Management

Good-to-have Skills

• Jewellery Sales
• Luxury Retail
• Visual Merchandising
• Customer Retention
• Retail Marketing
• Business Development