Floor Manager

r3 Consultant; Bengaluru; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Performance bonuses

Learning & development opportunities

Job summary

A luxury jewellery brand is seeking a dynamic Floor Manager to oversee front-end operations and enhance customer experience. This role involves managing daily sales activities, driving a high-performance culture, and maintaining visual merchandising standards. Ideal candidates should have 3-5 years of experience in luxury retail, excellent leadership skills, and fluency in English and local languages. Join a team setting industry best practices with opportunities for growth and performance bonuses.

Qualifications

• 3–5 years of relevant experience in a luxury retail environment, preferably jewellery or high-end fashion.
• Fluency in English and local languages.

Responsibilities

• Supervise all floor-level sales activities.
• Drive high-performance culture to meet sales targets.
• Execute visual merchandising standards.
• Lead and train Retail Sales Officers and other staff.
• Manage customer interactions with luxury service standards.

Skills

Leadership

Communication skills

Customer service

Sales techniques

Problem-solving

Education

Bachelor’s degree in Business, Retail, or a related field

Tools

POS systems

Inventory software

Job description

Floor Manager (FM)

Location: Bengaluru & Delhi
Position Type: Full-Time
Department: Retail Sales Operations
Reporting To: Store Manager

Role Summary

We are seeking a polished, dynamic, and performance-driven Floor Manager to lead front‑end operations and elevate the customer experience at our luxury jewellery boutique. The Floor Manager will oversee daily floor operations, team productivity, visual merchandising, and client satisfaction while driving category‑wise sales performance in line with brand expectations.

Key Responsibilities

• Supervise all floor‑level sales activities and ensure smooth, customer‑first operations.
• Drive a high‑performance culture to meet and exceed daily, weekly, and monthly sales targets.
• Execute visual merchandising standards and ensure all displays reflect brand aesthetics and product storytelling.
• Ensure timely billing, delivery, and product handover procedures are followed with precision.
• Monitor product availability and coordinate with the back office for stock replenishment.
• Lead, train and mentor Retail Sales Officers, Greeters, and Support Staff on customer service, selling techniques, and product knowledge.
• Conduct daily team briefings on targets, floor updates, and sales strategy.
• Schedule roster, shifts, and manage manpower effectively across peak and non‑peak hours.
• Support Store Manager in conducting performance reviews and initiating development plans.
• Ensure every customer interaction reflects luxury service standards.
• Act as the escalation point for complex client requests, exchanges, or service issues.
• Manage customer feedback and coordinate with Store Manager for resolution or escalation.
• Monitor and verify daily stock movement—opening, closing, transfers, and discrepancies.
• Ensure all stock is properly tagged, secured, and stored.
• Maintain locker protocol at the end of the day and report variances to Store Manager.

Qualifications & Requirements

• Bachelor’s degree in Business, Retail, or a related field (preferred).
• 3–5 years of relevant experience in a luxury retail environment, preferably jewellery or high‑end fashion.
• Strong leadership and team handling skills.
• Excellent communication skills—fluency in English and local language (Kannada, Telugu, Tamil for Bengaluru / Hindi, Punjabi for Delhi).
• Well‑versed in POS systems and inventory software.
• Ability to work flexible shifts, including weekends and public holidays.

Personal Attributes

• Well‑groomed, confident, and articulate.
• High level of integrity and accountability.
• Strong business acumen and client‑centric thinking.
• Grace under pressure and solution‑oriented mindset.
• Passion for luxury, design, and customer excellence.

Why Join Us?

• Be part of a luxury jewellery brand redefining elegance and craftsmanship.
• Work in a premium retail environment with industry‑best practices.
• Access structured growth, performance bonuses, and learning & development opportunities.