Store Manager

Senco Gold; Baleshwar, Bhadrak; On-site; INR 500,000 - 800,000; Full time

Job summary

Senco Gold in India is seeking a Store Manager to lead high-value jewelry sales and deliver a premium customer experience. You will drive sales targets, manage inventory accuracy, and ensure compliance across hallmarking, weight, and certifications.

The role also involves building a strong sales team, analyzing performance, and executing local promotions to grow market share while maintaining exceptional service standards for discerning customers.

Responsibilities

• Sales & Profitability: Drive achievement of monthly/annual sales targets; implement strategies for like-to-like growth; monitor product performance in Gold, Diamond, Platinum, Silver, Gossip, Sennes.
• Merchandise & Inventory Management: Ensure optimum stock levels; oversee inventory control; maintain compliance with hallmarking, weight accuracy, and certifications.
• Customer Experience: Deliver a world-class luxury retail experience; build long-term customer relationships and retain high-value clients; manage grievance resolution with zero escalations.
• Team Leadership & Development: Recruit, train, and motivate sales associates in jewelry selling, product knowledge, and upselling; foster engagement and succession planning.
• Compliance & Audit: Ensure adherence to SOPs, norms, and zero audit violations; monitor purity testing, billing accuracy, and cash reconciliation.
• Marketing & Promotions: Execute local activations, festivals, and campaigns; analyze competition and grow market share.
• Reporting & Analysis: Provide MIS reports on sales, footfall, category performance and benchmarking.

Job description

Role & responsibilities

• Sales & Profitability
  • Drive achievement of monthly/annual sales targets.
  • Implementstrategies for like-to-like growth and maximize store profitability.
  • Monitor product-wise, category-wise performance (Gold, Diamond, Platinum, Silver, Gossip, Sennes).
• Merchandise & Inventory Management
  • Ensure optimum stock levels with correct product mix.
  • Oversee gold and diamond inventory control, stock rotation, shrinkage control.
  • Maintain compliance with hallmarking, weight accuracy, and certification standards.
• Customer Experience
  • Deliver a world-class luxury retail experience.
  • Build long-term customer relationships, ensuring conversion of new buyers and retention of high-value clients.
  • Manage grievance resolution, ensuring zero escalations.
• Team Leadership & Development
  • Recruit, train, and motivate sales associates in jewelry selling skills, product knowledge, and upselling techniques.
  • Foster employee engagement, retention, and succession planning.
• Compliance & Audit
  • Ensure adherence to SOPs, statutory norms, and zero violation in audits.
  • Monitor gold purity testing, billing accuracy, and cash reconciliation.
• Marketing & Promotions
  • Execute local BTL activations, festivals, and wedding season campaigns.
  • Analyse competitive activity and implement strategies to increase market share.
• Reporting & Analysis
  • Provide regular MIS reports on sales, footfall conversion, category performance and competitor benchmarking.