Jewellery Store Manager

Weekday AI (YC W21); Ahmedabad District; On-site; INR 7,000,000 - 120,000,000; Full time

Job summary

Weekday AI (YC W21) seeks an experienced Store Manager to lead day-to-day retail operations across Nashik, Ahmedabad, Hyderabad, and other markets, driving sales and delivering premium customer experiences.

You will oversee inventory, merchandising, loss prevention, and team development, ensuring SOP compliance and KPI achievement while upholding high service standards.

Qualifications

• 5+ years of experience in store management, retail operations, or a similar leadership role.
• Proven ability to manage store operations and deliver sales targets in premium or luxury retail.
• Strong leadership, coaching, and team development skills.
• Strong understanding of retail KPIs, conversion, AOV, footfall, and revenue performance.
• Experience in jewellery retail is an advantage.
• Good knowledge of inventory management, stock reconciliation, and loss prevention.

Responsibilities

• Manage day-to-day store operations to ensure seamless, customer-focused execution.
• Ensure adherence to SOPs, retail processes, regulatory requirements, hygiene standards, and security protocols.
• Drive category-wise sales performance and achieve or exceed monthly revenue targets.
• Monitor metrics such as conversion rate, average ticket size, walk-ins, retention, and repeat business.
• Identify opportunities to improve sales productivity, customer engagement, and store performance.
• Lead, coach, and develop store teams including sales associates and cashiers.
• Conduct regular training on product knowledge, customer service, and operational procedures.
• Set performance expectations and monitor KPIs.
• Maintain a customer-first culture and premium service standards.
• Handle escalated complaints professionally and resolve issues.

Skills

Store management

Retail operations

Team leadership

Customer service

Data-driven

Inventory management

POS systems

Jewellery knowledge

Tools

POS systems

Inventory software

Job description

Job Description:

This role is for one of the Weekdays clients

Salary range: Rs 7000000 - Rs 120000000 (including INR 7-12 LPA)

Experience: 5+ yrs

Location: Nashik, Maharashtra, India, Ahmedabad, Gopalganj, Bihar, India, Hyderabad

Job Type: Full-time

We are looking for an experienced and customer-focusedStore Managerto lead day-to-day retail operations and drive sales performance within a premium and luxury retail environment. The role combinesstore operations, sales management, team leadership, customer experience, inventory control, visual merchandising, and loss prevention.

The ideal candidate will be a strong people leader with a commercial mindset and a passion for delivering exceptional customer experiences. You will be responsible for ensuring operational excellence, achieving sales targets, maintaining inventory accuracy, and building a high-performing store team.

Key Responsibilities

• Manage day-to-day store operations to ensure efficient, seamless, and customer-focused execution.
• Ensure adherence to SOPs, retail processes, regulatory requirements, hygiene standards, and security protocols.
• Drive category-wise sales performance and achieve or exceed monthly revenue targets.
• Monitor key metrics includingconversion rate, average ticket size, walk-ins, customer retention, and repeat business.
• Identify opportunities to improve sales productivity, customer engagement, and store performance.
• Lead, motivate, coach, and develop store teams including sales associates, cashiers, greeters, and support staff.
• Conduct regular training on product knowledge, customer service, sales techniques, and operational procedures.
• Set performance expectations and monitor individual and team KPIs.
• Maintain a strongcustomer-firstculture and ensure every interaction reflects premium service standards.
• Handle escalated customer complaints and resolve issues professionally and effectively.
• Monitor customer feedback and reviews and implement initiatives to improve satisfaction.
• Oversee visual merchandising and ensure displays align with brand standards and seasonal requirements.
• Monitor opening and closing stock balances and ensure accuracy of inventory records.
• Coordinate with merchandising, vendors, and procurement teams to maintain adequate stock availability.
• Minimise dead stock and identify opportunities for better inventory utilisation.
• Implement effective loss-prevention and store-security measures.
• Supervise stock transfers, locker security, cash handling, and other critical store controls.
• Conduct regular audits covering inventory, hygiene, security, compliance, and operational standards.
• Maintain accurate store reports and provide management with insights on sales, inventory, customer, and team performance.

What Makes You a Great Fit

• 5+ years of experiencein store management, retail operations, sales, or a similar customer-facing leadership role.
• Proven experience managing store operations and delivering sales targets in a premium or luxury retail environment.
• Strong leadership skills with experience managing, coaching, and developing frontline retail teams.
• Strong understanding of retail KPIs, sales conversion, average ticket size, footfall, customer retention, and revenue performance.
• Passion forluxury retail and customer service excellence.
• Experience injewellery retail, with knowledge of diamonds, gold, precious stones, or related products, will be an advantage.
• Strong understanding of inventory management, stock reconciliation, replenishment, and loss prevention.
• Experience withPOS systems and inventory management software.
• Strong analytical and business acumen with the ability to use data to improve store performance.
• Excellent communication, interpersonal, negotiation, and customer-handling skills.
• Strong problem-solving ability and sound judgement when handling operational or customer issues.
• High attention to detail, organisation, discipline, and process orientation.
• Ability to maintain high standards of store presentation, security, hygiene, and compliance.
• Proactive, target-oriented, and comfortable working in a fast-paced retail environment.
• Ability to build strong relationships with customers, team members, vendors, and internal stakeholders.