Storage Subject Matter Expert

Tata Consultancy Services; Chennai District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Tata Consultancy Services in Chennai is seeking storage management professionals to support and optimize cloud storage environments, including SAN/NAS/DAS systems. The role covers multi-cloud platforms with emphasis on Google Cloud Filestore and GC NetApp Volume (GCNV), plus AWS/Azure integration and secure data practices.

Responsibilities include configuring cloud resources, maintaining documentation, and ensuring 24x7 operations with timely issue resolution.

Qualifications

• Experience with SAN, NAS, and DAS systems and cloud storage solutions.
• Experience in managing and securing data on cloud storage platforms like Google Cloud, AWS, and Azure.
• Managed roles on Google Cloud Filestore and Google Cloud NetApp Volume (GCNV) and scalable cloud file storage.
• Regularly updating and maintaining systems for performance and security.
• Exposure in configuring and managing network devices and services.
• Maintaining up-to-date documentation of configurations, procedures, and troubleshooting steps.
• Diagnosing root causes across hardware, software, or network issues.
• Providing technical assistance to internal and external users.
• Communicating technical information clearly to users and stakeholders.
• Setting up and tearing down cloud resources as needed.
• Ensuring consistent and secure configurations across cloud environments.

Responsibilities

• Support with 24x7 operations (Rotational Shifts)
• Own and resolve technical consults end-to-end
• Ensure accurate documentation.
• Meet defined SLAs and quality benchmarks while handling consults.
• Assist the team on technical handling and resolving customer issues with priority

Skills

SAN/NAS/DAS

Cloud storage management

Google Cloud Filestore management

GCNV (Google Cloud NetApp Volume)

Documentation & troubleshooting

Tools

Google Cloud Console

AWS

Azure

Job description

Job Description:

• Experience and proven exposure with SAN, NAS, and DAS systems, and cloud storage solutions
• Experience in managing, securing, and optimizing an organization's data within cloud-based storage platforms like Google Cloud, AWS, Azure
• Should have managed roles on the Google Cloud Filestore service, Google Cloud Netapp Volume (GCNV) and maintained the scalable, managed cloud file storage system
• Regularly updating and maintaining the system to ensure optimal performance and security
• Exposure in configuring and managing network devices and services
• Maintaining accurate and up-to-date documentation of system configurations, procedures, and troubleshooting steps
• Identifying, resolving technical issues, and diagnosing the root cause of technical problems, whether hardware, software, or network-related
• Providing technical assistance to users, both internal and external, through various channels
• Communicating technical information clearly and concisely to users and stakeholders
• Setting up and tearing down cloud resources (servers, storage, networks) as needed
• Ensuring consistent and secure configurations across the cloud environment

Key

Responsibilities*

Support with 24x7 operations (Rotational Shifts)

Own and resolve technical consults end-to-end

Ensure accurate documentation.

Meet defined SLAs and quality benchmarks while handling consults.

Assist the team on technical handling and resolving customer issues with priority