Std- Customer Support Manager

TATA Marcopolo Motors Ltd. Dharwad; Khordha; On-site; INR 600,000 - 900,000; Full time

Job summary

Tata Motors is seeking a service-oriented professional in Bhubaneswar to manage customer issues and drive service and spare parts revenue through the service network, following company policies and ethical standards.

The role emphasizes ensuring high customer satisfaction and contributing to after-sales revenue growth within the established network.

Qualifications

• B.Tech/M.Tech in Automobile or Electrical engineering.
• 3-7 years of experience in a technical or customer servicing role in automotive sectors.
• Experience with dealership networks and transport undertakings is valuable.

Responsibilities

• Resolve customer issues in the service network.
• Drive service and spare parts revenue while maintaining high customer satisfaction.
• Adhere to company policies and code of conduct.

Skills

Knowledge of Automobiles

Analytical & problem solving

Interpersonal Skill

Education

B.Tech/M.Tech in Automobile or Electrical

Job description

Job Description:

Date: Sep 14, 2026

Location: Bhubaneswar, IN

Position Summary With Job Responsibilities

Resolve customer issues, drive service and spare parts revenue in service network in order to drive high customer satisfaction and after sales revenue through service network within company policies and code of conduct.

Education

B.Tech/M.Tech (Mechanical) in Automobile or Electrical

Work Experience

• 7 to 8 workshops (dealerships & TASS) in a state,15 to 20 Key accounts & STU( State Transport Undertaking)


• 3-7 years of experience in a technical and/or customer servicing role preferably in automobile , two wheeler , commercial & passenger ancillaries, heavy engineering .or other sectors

Tata Motors Leadership Competencies

• Developing Self and Others - Recognizing continuous development is essential for success and taking steps to develop self and helping others to excel


• Leading Change - Recognizing the need for change, initiating and adapting to change


• Driving Execution - Translating strategy into action and execution


• Leading by Example - Encouraging and following ethical standards


• Motivating Self and Others - Inspiring teams and individuals


• Customer Centricity - Anticipating, understanding and focusing efforts on meeting the customer (stakeholders) needs or expectations

Functional Competencies

• Knowledge of Automobiles


• Strong analytical and Problem solving skills


• Interpersonal Skill