State Head – Tele sales

Matrimony.com Limited; Ernakulam; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Matrimony.com Ltd. in Cochin, Kerala, seeks a State Head for Community Matrimony (Telesales). You will lead telesales teams via Team Leaders, drive lead generation, improve conversions, and ensure revenue targets are met.

You will mentor and coach a large team, manage performance, ensure process adherence, plan manpower with HR, and drive continuous improvement across the portals.

Qualifications

• Graduate in any discipline; MBA preferred.
• Outbound telesales experience with leading teams.
• Strong leadership and people-management capabilities.

Responsibilities

• Lead telesales teams through Team Leaders to drive productivity and targets.
• Ensure Team Leaders achieve sales and productivity goals and report to management.
• Review performance focusing on productivity, conversion, attrition, quality, talk time and calls.
• Motivate and engage the team, increase incentives and reduce attrition.
• Plan manpower requirements and coordinate with HR to hire right talent.
• Coach and train team members to build capabilities and performance.
• Monitor adherence to processes, compliance, and quality benchmarks.
• Guide and mentor staff to improve performance and capability.
• Participate in continuous improvement initiatives and projects.

Skills

People management

Process monitoring

Customer service

Sales skills

Negotiation

Influencing

Analytical

Communication in English & Malayalam

Education

Graduate

MBA preferred

Job description

Role: State Head - Community Matrimony (Telesales)

Work Location: Cochin, Kerala,

Mode: Work From Office

Travel: None

Role Overview

The Telesales Manager will be responsible for leading and managing telesales teams through Team Leaders for the Community Matrimony portals. The role focuses on driving lead generation, improving sales conversions, and ensuring consistent revenue achievement. The incumbent will also be responsible for team productivity, people development, process adherence, and overall operational excellence.

Key Responsibilities

• Monitor and manage a team of telesales executives through Team Leaders to drive productivity and performance.
• Ensure Team Leaders achieve assigned sales and productivity targets and submit regular performance reports to management.
• Review team performance periodically, with focus on metrics such as individual productivity, conversion, attrition, quality, talk time, and number of calls.
• Drive motivation and engagement within the team, ensuring higher incentive achievement and reduced attrition.
• Plan manpower requirements for the team and coordinate with HR to hire the right talent.
• Foster a cohesive, high-performance work environment through regular engagement, coaching, feedback, and training.
• Conduct regular performance reviews and support team members in improving productivity and effectiveness.
• Monitor adherence to processes, compliance standards, and quality benchmarks.
• Guide, mentor, and train team members to build capabilities and improve performance.
• Actively participate in and contribute to continuous improvement initiatives and projects.

Skills & Competencies

• Strong people management and team handling skills
• Process monitoring and adherence
• Customer service orientation
• Strong telemarketing and sales skills
• Selling, negotiation, and influencing skills
• Analytical and problem-solving ability
• Good communication skills in English and Malayalam
• Ability to drive performance in a target-oriented environment

Education and Experience

• Graduate in any discipline; MBA preferred from a reputed institution
• 13 to 18 years of experience in outbound telesales
• Minimum 5+ years of experience in people management
• Experience in sectors such as banking, retail, telecom, or domestic contact centres will be highly preferred

Preferred Candidate Profile

• Proven track record in handling large telesales teams through Team Leaders
• Strong exposure to target-driven sales environments
• Ability to manage attrition, productivity, and team motivation effectively
• Experience in service-led or consumer-facing industries will be an added advantage

About Matrimony.com

Matrimony.com Ltd, a Great Place to Work Certified Wed-Tech company listed on the BSE and NSE, is a leader in matchmaking and wedding services. Its flagship brand, Bharat Matrimony, is the largest and most trusted matrimony brand (Brand Trust Report 2014) spanning customers across the entire economic strata. The company serves over 8 million members with the support of 3,000+ associates and a network of 130 company-owned retail outlets.

Key Offerings

Matchmaking Services:

• BharatMatrimony and 200+ matrimony brands segmented on religion, languages, communities, and occupation.
• BharatJodii: An exclusive matchmaking app for common people in 9 Indian languages
• Assisted Service and EliteMatrimony: Personalised services for the HNI, NRI and Premium segment of customers

Wedding Services:

• Wedding Bazaar: Largest wedding services provider.
• Mandap.com: Largest online wedding venues platform.
• MakeMyWedding: Personalized & curated wedding planning services.

New Initiatives & Verticals

• Astro Free Chat: It is an exclusive app for any astrology consultation
• ManyJobs: Employment platform targeting grey collar workforce. In vernacular language for the Tamil Nadu market (initial phase) and with some of industry first features for both companies and candidates
• Luv.com: A next generation serious relationship app.

International Presence

Matrimony.com has successfully expanded into international markets, with UAE operations thriving for 4+ years and Bangladesh operations commencing in 2021. With a mission to dominate the $55 billion wedding services industry.