State Head

Matrimony.com Limited; Chennai District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Matrimony.com Limited is seeking a State Head to own the complete business performance for the assigned state in India. You will drive revenue growth, manage expectations, coach leaders, and ensure exceptional member experiences across sales, service, and operations.

The role demands strategic thinking with hands-on execution, building high-performance teams and delivering measurable outcomes in a luxury lifestyle services context.

Qualifications

• 10–15 years of experience in Sales, Business Development, or Revenue Leadership.
• Minimum 5 years managing large multi-functional teams.
• Experience in consumer services, digital platforms, subscriptions, or luxury segments is preferred.
• Proven track record of delivering revenue targets.

Responsibilities

• Own P&L and revenue targets for the state, driving subscription revenue growth.
• Lead, coach, and develop Sales Managers and Relationship Managers for performance.
• Own the customer lifecycle and premium member experience across onboarding and relationship management.
• Foster collaboration across Sales, Service, Operations, and Support for continuous improvement.

Skills

Sales strategy

Negotiation

Analytics

Communication

Job description

Elite Matrimony is India's premier matchmaking service for accomplished individuals and affluent families. We combine personalized relationship management with technology-driven insights to deliver a premium matchmaking experience. As we continue our aggressive growth journey across key metros, we are looking for exceptional business leaders who can build high-performing teams and drive sustainable revenue growth.

Role Overview

The State Head will own the complete business performance for the assigned state, with end-to-end responsibility for Revenue, Customer Experience, Sales Excellence, and Operational Delivery. The role requires a leader who can think strategically while remaining deeply involved in execution, coaching teams, improving processes, and delivering measurable business outcomes.

This is a leadership position responsible for driving business growth through Sales, Service, and Member Experience teams while ensuring operational excellence and customer satisfaction.

Key Responsibilities

1. Business & Revenue Ownership

• Own the P&L and revenue targets for the assigned state.
• Drive subscription revenue growth through effective sales planning and execution.
• Monitor business KPIs and implement corrective actions to achieve targets.
• Identify new growth opportunities and improve market penetration.
• Lead, coach, and develop Sales Managers and Relationship Managers.
• Build a culture of high performance, accountability, and continuous improvement.
• Improve conversion rates through structured sales reviews and coaching.
• Ensure strong pipeline management and forecasting discipline.

3.Customer Experience & Service Excellence

• Own the complete member lifecycle and premium customer experience.
• Ensure high service quality across onboarding, matchmaking, and relationship management.
• Drive improvements in customer satisfaction, retention, and renewals.
• Resolve escalated customer concerns while maintaining service excellence.
• Recruit, mentor, and retain high-performing teams.
• Build leadership capability across reporting managers.
• Foster collaboration between Sales, Service, Operations, and Support teams.
• Create a performance-driven culture through regular reviews and development plans.

5.Operational Excellence

• Improve productivity through process optimization and operational discipline.
• Monitor key business metrics including revenue, productivity, customer satisfaction, and service SLAs.
• Ensure compliance with company policies and operational standards.
• Drive continuous improvement initiatives across the business.

6.Strategic Initiatives

• Partner with central leadership on strategic growth initiatives.
• Analyze market trends, customer insights, and competitor activities.
• Recommend business improvements based on data and market intelligence.
• Lead change management initiatives within the state.

Education & Experience

• 10–15 years of overall experience in Sales, Business Development, or Revenue Leadership.
• Minimum 5 years managing large, multi-functional teams.
• Experience in consumer services, digital platforms, subscriptions, lifestyle services, luxury retail or hospitality is preferred.
• Proven track record of consistently delivering revenue targets

Key Skills

• Sales strategy and execution
• Negotiation & Revenue Growth
• Strong analytical and problem-solving skills
• Excellent communication and influencing skills

About Matrimony.com

Matrimony.com Ltd, a Great Place to Work Certified Wed-Tech company listed on the BSE and NSE, is a leader in matchmaking and wedding services. Its flagship brand, Bharat Matrimony, is the largest and most trusted matrimony brand (Brand Trust Report 2014) spanning customers across the entire economic strata. The company serves over 8 million members with the support of 3,000+ associates and a network of 130 company-owned retail outlets.

Matchmaking Services:

• BharatMatrimony and 200+ matrimony brands segmented on religion, languages, communities, and occupation.
• BharatJodii: An exclusive matchmaking app for non-degree holders in 9 Indian languages
• Assisted Service and EliteMatrimony: Personalised services for the HNI, NRI and Premium segment of customers

Wedding Services:

• Wedding Bazaar: Largest wedding services provider.
• MakeMyWedding: Personalized & curated wedding planning services.
• Astro Free Chat: It is an exclusive app for any astrology consultation
• ManyJobs: Employment platform targeting grey collar workforce. In vernacular language for the Tamil Nadu market (initial phase) and with some of industry first features for both companies and candidates
• Luv.com: A next generation serious relationship app.

International Presence

Matrimony.com has successfully expanded into international markets, with UAE operations thriving for 4+ years and Bangladesh operations commencing in 2021. With a mission to dominate the $55 billion wedding services industry.