Staff Representative - Component Repair

United Airlines India Knowledge Center; Gurugram District; On-site; INR 900,000 - 1,400,000; Full time

Job summary

United Airlines India Knowledge Center seeks a skilled professional in Technical Operations to manage aircraft component repair orders and coordinate with suppliers. You will monitor performance, ensure regulatory compliance with UAL and FAA standards, and support warranty and remedial activities.

Ideal candidates have a BA/engineering background, 2+ years in order management, and strong negotiation and relationship-management skills to liaise with internal and external partners.

Qualifications

• Bachelor's degree or related experience required.
• Background in Business, Supply Chain or Engineering.
• 2+ years of experience in order management and supplier performance.

Responsibilities

• Manage repair orders for aircraft components in line with mainline maintenance.
• Monitor supplier performance against turn-time, quality and cost metrics.
• Release repairs, manage invoices, and coordinate with repair agencies.
• Ensure work scope and documentation meet UAL and FAA standards.
• Serve as primary vendor-facing contact and support warranty claims.

Skills

Communications skills

English fluency

Data analysis

Task management

Negotiation

Business relationship management

Order management

MS Office / Excel

Spreadsheet skills

Vendor management

Education

Bachelor's degree in Business, Supply Chain, Engineering

Aviation-related degree (preferred)

Tools

MS Excel

SQL

SCEPTRE

MS Project

VBA

Job description

Job Description:

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

Technical Operations includes the maintenance and overhaul of our aircraft. This includes aircraft maintenance technicians, engineers, planners, ground equipment and facilities teams, supply chain teams and more.

Responsible for managing repairs orders for aircraft components in support of mainline aircraft maintenance. Continuously monitors supplier performance with respect to contractual metrics, including turn-time, quality, and cost.

Manages repair order release, repair activity, and invoice processing. Serves as the primary vendor-facing contact with repair agencies. Ensure that component repairs are in accordance with appropriate work scope, and all supporting documentation is prepared in accordance with UAL and FAA requirements. Serves as subject-matter expert to support warranty and remedy claims, project planning, and repair bid process.

Job Responsibilities

• Responsible for managing repairs orders for aircraft components in support of mainline aircraft maintenance. Manages repair order release, repair activity, and invoice processing
• Continuously monitors supplier performance with respect to contractual metrics, including turn-time, quality, and cost
• Ensure that component repairs are performed in accordance with appropriate work scope, and all supporting documentation is prepared in accordance with UAL and FAA requirements
• Serves as the primary vendor-facing contact with repair agencies/suppliers
• Perform computer transactions to release and manage repair orders at third-party facilities and monitor spare parts ownership and review repair orders and invoices
• Ensure adherence to contractual pricing through price quote and work scope management. Along with Enforce repair supplier performance guarantees, turn times, and quality requirements
• Coordinate scrap transactions and activities and work on component reliability review and corrective action strategies with Engineering
• Work with internal/external customers to support daily operational requirements
• Find repair sources and set up as required and support warranty and remedy claims for repair orders

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree or related experience
• Business, Supply Chain, Engineering
• 2+ years of experience
• Basic MS Office, e.g. Excel
• Basic data analysis and spreadsheet skills
• Basic task-management skills
• Strong communications skills (written and verbal)
• Must be fluent in English (written and spoken)
• Have experience working in order management.
• Strong negotiation skills
• Business Relationship Management

What will help you propel from the pack (Preferred Qualifications):

• Aviation-related bachelor’s or master’s degree
• Aviation supplier management or production control experience
• Practical experience managing aircraft component repairs.
• Six sigma certification/CSCP/PMP or equivalent certifications
• Advanced MS Office, e.g. VBA
• Aircraft maintenance practices and regulatory requirements
• SCEPTRE, SQL Knowledge
• Advanced analytic skills, e.g. statistical analysis, ROI calculation
• Project management skills / tools, e.g. MS Project
• Utilize AI tools (e.g., Microsoft Copilot, ChatGPT, Gemini, Claude, Perplexity) to enhance daily work efficiency.