Associate Analyst - Reliability Ops Support

United Airlines India Knowledge Center; Gurugram District; On-site; INR 400,000 - 600,000; Full time

Job summary

United Airlines India Knowledge Center seeks an Associate Analyst in Technical Operations Reliability to provide accurate data on aircraft defects and disruptions, aiding maintenance and engineering teams in timely, data-driven decisions.

The role involves regulatory reporting, fleet trend tracking, and supporting reliability initiatives, with emphasis on data accuracy, attention to detail, and familiarity with AI-driven data analysis tools. This position is based in India on local terms.

Qualifications

• Bachelor's degree or related experience.
• Bachelor's degree in aeronautical engineering, aircraft maintenance, other engineering or related disciplines.
• 6 months - 2 years of experience in aviation, or related fields.
• Knowledge of aircraft systems.
• Superior attention to accuracy and detail.
• Comfort with ambiguity.
• Strong problem solving and analytical skills.
• Must be legally authorized to work in India for any employer without sponsorship.
• Successful completion of interview required to meet job qualification.
• Reliable, punctual attendance is an essential function of the position.
• Familiarity with Generative AI concepts and prompt writing.
• Exposure to AI platforms such as Microsoft Copilot, ChatGPT, Gemini, Claude, Perplexity, and NotebookLM.
• Fluent in English (written and spoken).
• Must be legally authorized to work in India for any employer without sponsorship.

Responsibilities

• Provide accurate and useful data on time including, but not limited to, identifying ATA codes for tech ops interruptions, identifying component/ condition/ other details for system failures, identifying top system failures, supporting fleet reliability meetings
• Regulatory reporting and operational support, including dis-positioning chronic items
• Tracking fleet trends and highlighting potential issues by performing operational drill-downs
• Supporting ongoing reliability/fleet initiatives, ad-hoc requests and reporting needs
• Provide accurate and useful data on time including, but not limited to, identifying ATA codes for tech ops interruptions, identifying component/ condition/ other details for system failures, identifying top system failures, supporting fleet reliability meetings

Skills

Bachelor's degree

Aviation knowledge

Attention to detail

English fluency

Data analysis

Education

Bachelor's degree

Aeronautical engineering or related field

Tools

SQL

Data visualization tools

AI platforms (Copilot, ChatGPT)

Job description

Achieving our goals starts with supporting yours. Grow your career, access top-tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network.

Come join us to create what’s next. Let’s define tomorrow, together.

Description

The Technical Operations Reliability team ensures United operates safely and dependably by analyzing aircraft defects and operational disruptions. The team monitors trends to notify maintenance and engineering teams of emerging issues and probable corrective actions. The Associate Analyst will aim to provide accurate information and useful insights to help multiple divisions make better data-driven decisions.

Job Overview And Responsibilities

• Provide accurate and useful data on time including, but not limited to, identifying ATA codes for tech ops interruptions, identifying component/ condition/ other details for system failures, identifying top system failures, supporting fleet reliability meetings
• Regulatory reporting and operational support, including dis-positioning chronic items
• Tracking fleet trends and highlighting potential issues by performing operational drill-downs
• Supporting ongoing reliability/fleet initiatives, ad-hoc requests and reporting needs
• Provide accurate and useful data on time including, but not limited to, identifying ATA codes for tech ops interruptions, identifying component/ condition/ other details for system failures, identifying top system failures, supporting fleet reliability meetings

This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.

Qualifications

What’s needed to succeed (Minimum Qualifications):

• Bachelor's degree or related experience
• Bachelor's degree in aeronautical engineering, aircraft maintenance, other engineering or related disciplines
• 6 months - 2 years of experience in aviation, or related fields
• Knowledge of aircraft systems
• Superior attention to accuracy and detail
• Comfort with ambiguity
• Strong problem solving and analytical skills
• Must be legally authorized to work in India for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position
• Familiarity with Generative AI concepts and prompt writing
• Exposure to AI platforms such as Microsoft Copilot, ChatGPT, Gemini, Claude, Perplexity, and NotebookLM
• Fluent in English (written and spoken)
• Must be legally authorized to work in India for any employer without sponsorship

What will help you propel from the pack (Preferred Qualifications):

• Knowledge of aircraft fleet health and/or reliability programs preferred
• Familiarity with using database querying tools, such as SQL, and data visualization/ reporting tools preferred
• Basic awareness of Generative AI tools (e.g., ChatGPT, Copilot, etc) and the ability to leverage them to improve productivity in technical data analysis, report preparation, documentation, and extracting insights from aircraft maintenance and reliability data.