SSSPL - Implementation Analyst

South Star Software; Mumbai; Presencial; INR 600.000 - 1.000.000; Jornada completa

Descripción de la vacante

South Star Software, based in Navi Mumbai, provides IT infrastructure support and management for telecom clients. The Implementation Analyst will support onboarding, billing access, and coordination with clients, vendors, and internal teams to ensure smooth implementation and accurate invoicing processes.

The role emphasizes establishing billing access, gathering and analyzing customer data for pre/post implementation activities, and driving improvements in billing operations and automation

Formación

• 3+ years in the Telecommunications field.
• 2+ years interacting with Telecommunications vendors in relation to billing.
• Experience with telecom billing, finance and vendor contracts.
• Strong process implementation skills.
• Strong communication skills and the ability to manage customer relations.
• Proficiency in MS Office; SQL knowledge a plus.

Responsabilidades

• On-boarding: support the implementation process, from kick-off to completion and create/update vendor accounts and hierarchies; allocate costs and parsers to accounts; manage billing settings and retrieval methods.
• Billing access: foster relationships with key vendors; act as liaison between Bruins clients and vendors; register accounts in portals for e-billing access; handle requests and escalations; track disputes.
• Reporting and Documentation: maintain vendor contact repository; track vendor engagement, status of actions; preserve accurate vendor records.
• Product Development and Enhancements: identify opportunities for system improvements in billing operations and onboarding; collaborate with development to build bots to pull invoices from portals and inboxes.

Conocimientos

Telecommunications experience

Vendor management

Billing knowledge

Process implementation

Communication skills

Customer relations

Multitasking

Attention to detail

Herramientas

MS Office

SQL

Descripción del empleo

At South Star, we are committed to empowering businesses in the telecom sector by providing comprehensive support and management solutions for their IT infrastructure. Based in Navi Mumbai, we specialize in offering a wide range of services, including application environment support, IT infrastructure environment management, network monitoring, end-user support, and service design & monitoring. Our focus on the telecom sector allows us to deliver exceptional results that are tailored to our unique clients.

Job Description

Title: Implementation Analyst

The Implementation Analyst will be responsible for supporting new client on-boarding operations. Establishing billing access, account creations, coding, and invoice retrieval. Gathering and analyzing customer data for pre and post implementation activities. The analyst will work closely with the vendors, clients and internal groups.

Responsibilities:

On-boarding: 30%

• Support the implementation process, from kick-off to completion
• Create, modify and update the vendors and accounts for each client
• Define hierarchies, allocate the costs and parsers to accounts
• Manage the billing settings and retrieval methods
• Co-ordinate with clients, vendors, Operations, Audit and Production teams
• Gather invoices by email/phone and upload

Billing access: 30%

• Foster positive relationships with key vendors to facilitate effective communication,

billing access and issue resolution

• Understands telecom billing concept and practices
• Act as a liaison between Bruins clients and vendors
• Register the accounts in vendor portals to obtain portal and e-billing access
• Manage customer requests and escalations
• Track disputes and follow through to achieve the desired results on time

Reporting and Documentation:20%

• Maintain a shared and easily accessible repository of Vendor Contact Information,
• Track and report on vendor engagement activities, including the status of open action items
• Maintain accurate records and documentation related to vendor interaction

Product Development and Enhancements: 10%

• Identify opportunities for system improvements in relation to billing operations and implementation
• Improve the time it takes to implement and on-board customers.
• Work with development to build and improve on bots to pull invoices from the portal and emailbox against expense management system

Requirements

• 3+ years in the Telecommunications field
• 2+ years interacting with Telecommunications vendors in relation to billing
• Experience with telecom billing, finance and vendor contracts
• Strong process implementation skills
• Strong communication skills - The ability to pick up the phone and reach out to any internal or external customer
• Ability to manage customer relations and expectations (Experience with F500 Customers a plus)
• Advanced knowledge of MS Office (Excel, Access, Outlook and Teams), SQL knowledge a plus
• Ability to multitask and meet stringent deadlines in a fast-paced work environment
• Extremely detail oriented and analytical